Coordinator, Client Relations Center

Las Vegas, NV

As the Client Relations Coordinator, you will contribute to the overall eCommerce department strategy by being the first point of contact for both our and flagship boutique clients by phone and/or email. The Coordinator demonstrates high level customer service and elevate overall client experience in all interactions.

About the Role:

  • Answer phone and email inquiries while demonstrating impeccable communication skills, both verbal and written
  • Showcase and implement product knowledge, while conveying the Hermès style, values, and vision
  • Follow-up and resolve all client issues, inquiries and escalations in a timely manner.
  • Respond to client voicemails
  • Place online orders and follow-up on pending orders
  • Create, follow-up and resolve FedEx Tracking/Delivery issues related to e-Commerce Orders
  • Maintain confidentiality and company policies for data protection and security
  • Adhere to all Hermès policy & procedures relative to role and responsibilities
  • Uphold high client expectations in every interaction
  • All other duties as assigned by supervisor

Supervisory Responsibility:

  • NO

Budget Responsibility:

  • NO

Decision Making Responsibility:

  • NO

About You:

  • Saturday & Sunday office hours availability
  • 1-2 years of experience, including hands-on internship, in similar call center and/or customer service environment
  • Strong ability to exercise appropriate judgment
  • High level of attention to detail
  • Proven excellence at communication skills (verbal and written) and ability to multitask
  • Established knowledge of Microsoft Excel and Word
  • Knowledge of French is helpful.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Same Posting Description for Internal and External Candidates

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