Content Operations Specialist

New York, NY +1

SoundCloud is a next-generation music entertainment company powered by an ecosystem of artists, fans, and thriving communities. As one of the world’s most influential cultural platforms, SoundCloud holds a singular market position as both a music-streaming service with the largest catalog of music, and an artist services and distribution business to help artists grow long-term, successful careers.


We’re seeking a Specialist to join the Content Operations team in our New York or LA office.  


Being a part of the Content Operations team, you will play a key role in establishing and implementing processes and operations with rightsholders, labels and artists, building relationships and spreading an understanding of how SoundCloud works.  


Key Responsibilities:

  • Build deep, mutually beneficial relationships with rightsholders through clear, friendly and timely communication
  • Represent rightsholders and creators operational, process and technology needs internally
  • Create and implement policies and procedures to allow rightsholders to best use our unique platform and business model
  • Provide exceptional support for rightsholders using the processes you have put in place
  • Work closely with internal teams to manage issues and inquiries from rightsholders, labels and artists
  • Work with new rightsholders to make their content available on the platform
  • Interface with all relevant teams in developing new features, functions and tools
  • Constantly evaluate, adapt and refine processes to improve the SoundCloud experience for artists, labels, and rights holders


Experience and Background:

  • You are passionate about music and audio content
  • You have 1+ years experience in the recording or publishing music industry
  • You have some understanding of intellectual property policies or legal affairs in digital media
  • You have experience managing operational relationships and/or digital supply chains
  • You are comfortable in XML and common communication processes in digital media
  • You have some experience with basic SQL to get quick answers and regular reports to support our processes
  • You are inquisitive, resourceful, and enjoy the process troubleshooting problems

The salary range for this role is $60,000-$75,000 annually. The final salary offered will be determined based on relative experience, skills, internal equity, and location. We also offer a generous total rewards program - read more about additional benefits and perks below! 


About us:
  • We are a multinational company with offices in the US (New York and Los Angeles), Germany (Berlin), and the UK (London)
  • We provide a flexible work culture that offers the opportunity to collaborate and connect in person at our offices as well as accommodating work from home
  • We are deeply committed to ensuring diversity, equity and inclusion at all levels of our organization and fostering a community where everyone’s voice, perspective and experience is respected and heard
  • We believe a strong team is made by investing in employees through mentorship, workshops and enrichment opportunities

Benefits:
  • Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources
  • Robust 401k program
  • Employee Stock Ownership Plan
  • Generous professional development allowance
  • Interested in a gym membership, photography course or book? We have a Creativity and Wellness benefit!
  • Flexible vacation and public holiday policy where you can take up to 35 days of PTO annually
  • 16 paid weeks for all parents (birthing and non-birthing), regardless of gender, to welcome newborns, adopted and foster children
  • Various snacks, goodies, and 2 free lunches weekly when at the office

Diversity, Equity and Inclusion at SoundCloud

SoundCloud is for everyone. Diversity and open expression are fundamental to our organization; they help us lead what’s next in music by understanding and empowering our creators and fans, no matter their identity. We acknowledge the challenges in the music industry, and strive to influence an inclusive culture where everyone can contribute respectfully and thrive, especially the historically marginalized communities that many of our creators, fans and SoundClouders identify with. We are dedicated to creating an inclusive environment at SoundCloud for everyone, regardless of gender identity, sexual orientation, race, ethnicity, migration background, national origin, age, disability status, or care-giver status.


At SoundCloud you can find your community or elevate your allyship by joining a Diversity Resource Group. Diversity Resource Groups are employee-organized groups focused on supporting and promoting the interests of a particular underrepresented community in order to build a more inclusive culture at SoundCloud. Anyone can join, whether you share the identity or strive to be an ally.

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