Content Manager

Hawthorne, CA

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

Starlink is the world’s largest satellite constellation, committed to delivering access to high speed, low latency broadband internet worldwide. The Starlink Content Manager will oversee the development of all customer-facing communications and supporting materials, and the overall communications rollout plan for Starlink’s consumer and business lines, both domestically and internationally.

Responsibilities

Develop communications materials for Starlink’s consumer and business products including website content, mobile app content, email communications, user guides, presentations and general product materials
Ensure all communications are regularly reviewed and updated to reflect the latest Starlink developments and most useful customer information
Create and implement communications rollout plans to support Starlink expansion both domestically and abroad; identify and onboard translation resources as needed
Manage translation of customer-facing communications and materials in collaboration with customer operations and application software
Manage content across all digital properties, including starlink.com and the Starlink mobile app; work with customer support and customer operations teams to modify content based on customer feedback
Create and distribute customer updates to ensure awareness of network improvements and service availability
Create baseline communication materials for use by customer support and sales teams inclusive of FAQs, support materials and presentation decks
Ensure all digital and print materials meet Starlink standards and support a positive customer experience
Oversee development of photo and video content for use in various materials across both consumer and business lines

Basic Qualifications

Bachelor’s degree
5+ years of experience in product communications

Preferred Skills And Experience

Experience with international markets and referral programs
3+ years of experience with content development for technical programs/projects
3+ years of experience developing communication materials for digital mediums
Experience developing and editing technical content and communicating in layman terms
Exceptional written and verbal communication skills
Strong project management skills

Itar Requirements

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000.