Consumption Lounge Manager

Mundelein, IL

RISE Lounge & Smokeasy is seeking a Lounge Manager to lead the onsite cannabis consumption team in delivering exceptional guest experiences through gracious hospitality. The ideal candidate has a strong focus on hospitality and is eager to grow in the cannabis hospitality field. This is a highly empowering position requiring the ability to motivate, cultivate, and mentor high-performance teams devoted to achieving the highest standards of guest satisfaction and exceptional service. The Lounge Manager will be responsible for overseeing operations of the consumption lounge by offering excellent training and guidance, creating more efficient systems and ways to improve, delegating assignments, and ensuring customers have a pleasant experience in the establishment.

Responsibilities

Lead and direct the daily operations of the consumption lounge and consistently deliver a best-in-class guest and employee experience.
Hire, train and develop a team of lounge servers. Provide coaching, feedback, and development opportunities that drive a culture of high performance.
Responsible for employee scheduling; Ensure schedules meet business needs and provide adequate coverage for peak times and promotional events
Provide active supervision and role-model service behaviors to ensure the guest experience is always the priority
Partner with store leadership to generate traffic-driving initiatives for overall sales lift
Coordinate with retail marketing partners to execute business driving events
Utilize business acumen to understand KPI’s and identify business driving opportunities
Oversee and manage product inventory and financial records
Collaborate with Green Thumb leadership to set sales, service, and profit goals and inspire and motivate staff to exceed them.
Maintain effective cash handling protocols.
Ensure the safety and experience of every guest and employee
Perform other duties as needed

Qualifications

Two years of progressive leadership experience required
Five years hospitality experience within restaurants required
Table service management experience within high-volume restaurants highly desired
Servsafe Managers Food Handlers Card
Cannabis product & device knowledge preferred
A strong hospitality-service foundation with a passion for service
Ability to coach teams and provide clear communication in an ever-changing environment
Must be organized, initiative-taking, and proactive with a strong attention to detail
General knowledge of cannabis with powerful desire to learn
Excellent interpersonal skills and problem-solving capabilities

Physical Demands and Work Environment

Must be able to stand, lift and bend for extended periods of time.
Must be able to lift and move up to 30 pounds
Role may include job duties or tasks requiring repetitive motion.
Exposure to cleaning materials.
Must be able to work and remain focused in a fast-paced and ever-changing environment.
Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.

Additional Requirements

Must pass all required background checks
Must be and remain compliant with all legal or company regulations for working in the cannabis industry
Must possess valid driver’s license
Must be a minimum of 21 years of age
Must be approved by state badging agency to work in cannabis industry