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Community Manager

Remote (United States)

Artisan Council is a boutique digital marketing agency empowering progressive brands in the constantly evolving social and digital landscape. Our team believes in the power of stans and fans and aims to build brand loyalty through community involvement and engagement. AC believes that having an informed community of diverse voices is the key to making an impact in today’s ever-changing world of social media and content. AC’s team members are passionate about diversity, community, content, culture, innovation, and trying things first! We’re looking for people who share our passion, for people who live and breathe beauty, have exceptional research, communication, and creative thinking skills, and take an empathetic approach to everything they do and enjoy helping others succeed.


This person will be the eyes, ears and voice of Artisan Council’s clients on social media, cultivating active and engaged digital communities, while also representing the voice of each different brand.


This role is highly collaborative and will report directly to the Sr. Social Media Manager. Our ideal candidate is beauty, pop culture, and community-obsessed with a team player attitude, a strong sense of creativity, excellent communication and writing skills, and is a multi-tasker that will hit deadlines in a fast-paced environment.


Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Our mission is to create a happy, safe, considerate and inspiring work environment for all. We embrace diversity and want you to bring your whole self to work.


RESPONSIBILITIES

  • You will monitor and interact across all social media channels in an authentic manner true to each brand and channel (predominantly TikTok, Instagram, Twitter, Facebook, YouTube)
  • You will publish daily content on social media channels and monitor performance
  • You will identify social trends and pertinent conversations
  • You will cultivate relationships and conversations with potential brand ambassadors and influencers as well as community members and giveaway winners
  • You will identify opportunities to surprise, delight, and show our community members how much we appreciate them
  • You will monitor social media channels outside of standard work hours
  • You will maintain standardization for engagement responses and guidelines for frequently asked questions and new product launches
  • You will lead community based content-generation programs and initiatives, on an ongoing basis but also particularly around key moments such as product launches or cultural moments
  • You will source UGC and community stories for content (including monitoring, downloading and editing)
  • You will undertake performance reporting, analysis and provide recommendations to your team to help advise their strategies


ESSENTIAL SKILLS + EXPERIENCE

Please note carefully. Applicants without this experience will not be considered.

  • 2+ years proven experience in managing communities
  • Deep knowledge of pop culture and cultural trends - you know the latest meme, tiktok sounds and trends before most people do!
  • You know every up and coming creator in the beauty space
  • You live in the comments section on tiktok, and know how to drive conversation and engagement when moderating the community on and off
  • Passion for beauty, skincare, popular brands and other relevant communities is imperative
  • In-depth knowledge of the relevant and upcoming social media channels + platforms, and how each platform can be leveraged in different scenarios
  • Knowledge of the ins and outs of all social media channels, uses them effectively for work and personal
  • Strong knowledge of Gen-Z+Millennial culture and the individuals at the forefront of it
  • Social media enthusiast, champion of influencer and internet culture
  • Strong familiarity with Microsoft Excel / Google Sheets
  • A self-starter who is motivated, proactive and outgoing
  • Ability to work both independently, but also as a team-player
  • Ability to write and edit communications and articulate the brand 'voice' in a creative, compelling, and witty manner
  • Ability to jump from the community side of marketing to the analytical side
  • Ability to adapt and adjust planned work through analyzing work demands, competing priorities, and tight deadlines; and to understand the most effective and efficient means to accomplish tasks within the parameters of the organizational structure, processes, systems, and policies
  • Excellent written and verbal communication and interpersonal skills
  • Strong attention to detail and a knack for problem solving
  • Finger on the pulse of culture
  • Experience in a target oriented environment
  • Ideally previous experience in a customer-facing or customer service role


SALARY RANGE

$60,000 - $80,000


BENEFITS

  • Health, Dental, and Vision Insurance
  • 401K and 401K matching
  • Unlimited PTO (after first 6 months)
  • Hybrid and flexible work environment
  • Commuter Benefits
  • Additional Training
  • Annual Company Retreat
  • Summer Fridays all year long



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