Community Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Events Manager's (Community Manager) main duty is to create and manage programming at a mixed-use property to enhance the experience for tenants and visitors to create a sense of community on the property. The chosen candidate will oversee conference and event space in the office tower, as well as activate the public spaces which feature retail and dining options. There is abundant opportunity to utilize the retail, dining, and office space to create a property-wide synergy.

The ideal candidate has a hospitable and creative personality reinforced with an exceptional business acumen and tech-savviness. This position will not only plan meetings and professional conferences, but also exciting social and networking events. Additionally, this position may manage the back end of the property app, manage property social media accounts, and create internal marketing collateral.

Another goal for this position is to provide exemplary concierge services for tenants and building management by serving as an informational resource for the property – arranging events, meetings, services, gifts and reservations. The Community Manager is also responsible for accurate reports detailing client requests and billing of services to the tenants and client.

App Management

• Review building apps for brand consistency
• Create and maintain app content in-line with brand standards
• Manage amenity reservations that are made through app
• Market and promote app usage with tenants
• Meet with app developer regularly to discuss app performance and feedback

Community Management

• Manages and schedules building amenities (ie. conference space, fitness facility, tenant lounges, etc.)
• Special event planning for meetings and events occurring at the property for clients and tenants directly - can be large-scale
• Curates unique and worthwhile activations in public and private event space in conjunction with onsite retailers at times
• Coordinates property synergy between office tenants, retailers, and dining establishments
• Create property programming with the goal of creating a property-wide sense of inclusion and community
• Assists property management team in creating welcome collateral and events for new tenants
• Responds to in-person, phone and email requests from tenants and assists in providing guidance and information to tenants in a timely manner
• Manages onsite fitness center with the aid of fitness vendors or operators
• Facilitates fitness instruction, classes, events, supply ordering, etc
• Utilizes common areas for pop-ups and activations for tenant engagement activations
• Maintains “back-end” of property app, where applicable
• Manages property social media sites
• Creates internal marketing messaging and collateral for property programming and events
• Acts as a building ambassador, including maintaining a welcoming presence in public spaces when requested and during events
• Plan robust program within property budget
• Negotiate contracts with area vendors for best price, product and service
• Works with Experience Management corporate team to grow a local Preferred Vendor list
• Engages tenants to participate in building programming
• Fosters an up-to-date knowledge for directions to festivals, events, attractions, restaurants, hotels, tours and transportation schedules in the surrounding area, including new trends
• Secures and coordinates tickets to concerts, sporting events, theater productions and other events
• Provides detailed reporting of the calls, emails, and requests that have come in and the type of services that has been provided and coordinated to the client and tenants
• Writes, edits and sends a monthly email newsletter to tenants who have opted in to the service regarding events occurring in the building and around the area, and actively seeks to grow the email list by soliciting subscribers through marketing initiatives
• Provides timely and accurate To Be Invoiced (TBI) reports to the JLL Finance department to ensure accurate billing of services to clients
• Stays current on knowledge of local events and cultural attractions. Researches information on these events.
• Other concierge-related requests, as needed
• Other reports, duties, meetings TBD

SKILLS AND APTITUDES

• Experienced marketing and event planning
• Independent thinking
• Creatively produce ideas to create involve retailers in office space
• Ability to engage tenants and visitors to participate in events and programming
• Possesses foresight to organize event logistics up to 3000 attendees
• Eye for clean, concise marketing collateral
• Superior knowledge of local cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venue
• Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs
• Able to think quickly and efficiently when confronted with a client or tenant request
• Motivated self-starter who can work with minimal supervision
• Creative problem solver
• Proactive, approachable, and solution-focused
• Professional demeanor and appearance
• Strong planning and organizational skills
• Excellent interpersonal and communication skills
• Takes initiative and anticipates needs of others
• Commitment to company values
• Knowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technology

EDUCATION AND EXPERIENCE

• Bachelor’s Degree or equivalent work experience
• At least three years’ experience in marketing and event planning, including VIP guest service
• Previous concierge or VIP retail experience highly preferred
• Expert-level knowledge of the local area, including current dining, retail, and entertainment trends

Location:

On-site –Toronto, ONIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.