The community manager will be tasked with developing and executing strategies to achieve two key goals: deepening audience loyalty, and keeping Vox’s most loyal audience members engaged. Their mission is to support Vox’s membership program by helping to convert casual readers into paying contributors and then help to keep those members engaging with Vox regularly, to ensure that Vox becomes a part of their daily routine.
They will sit on the audience team in the newsroom, and work closely with a wide range of people across the editorial team, consumer revenue team, and product.
This role reports to the Executive Director of Audience & Membership.
WHO WE ARE
Vox candidly shepherds audiences through politics and policy, business and pop culture, food, science, and everything else that matters.
Vox is part of Vox Media, the leading modern media company. We guide our audience from discovery to obsession. We inspire essential conversations about what’s now, what’s next, and what’s possible.
As a community of journalists and storytellers, business professionals, creators and technologists, we believe it is a moral and business imperative to amplify voices: to cultivate diversity, equity, and inclusion throughout our organization and media. This applies to our candidates, our teams, our storytelling, our creative work, and our platforms, products, and partnerships.
WHAT YOU’LL DO
- Managing contributor/member newsletter engagement and retention strategy, including:
- Write and produce behind-the-scenes emails to members about Vox coverage on key moments, themes, or franchises
- Write and produce monthly members-only behind the scenes newsletter to offer contributors a chance to get to know Vox journalists and understand how our journalism gets made
- Work with consumer revenue team on email engagement strategies to convert Vox audience members and one-time contributors into monthly recurring contributors
- Managing Vox newsletter segments and lists and developing retention strategies for newsletter subscribers
- Developing email engagement and retention best practices
- Develop and execute exclusive perks for Vox members, including but not limited to behind-the-scenes content, Q&As with Vox journalists, comment discussions, virtual events, and more
- Manage comments and other forms of community engagement on Vox.com and Vox’s social platforms, including Youtube and Instagram
- Work with Vox Media’s head of community product to test new community features and experiments, evaluating success and deciding which features to incorporate into Vox’s long term audience strategies
WHO YOU ARE
- Experience with community management such as chats, Q&As, virtual events
- Experience with email / newsletter production and strategy (familiarity with Sailthru a plus, though not required)
- Strong writing skills; copywriting experience preferred
- Ability to think creatively and pitch and execute new community engagement ideas
- Passion for engaging with audiences
- Understanding of Vox’s editorial mission
If you think you have what it takes, but don't meet every single point in our job posting, please apply with a cover letter to let us know how you believe you can bring your unique skills to the Vox Media team or get in touch! We’ve hired chefs who became editors, DJs who became UX designers, and sommeliers who became writers.
WHERE YOU’LL WORK
This job is remote. We’re dedicated to the health and wellbeing of all of our employees, and when we reopen, will require everyone who works from one of our offices to be fully-vaccinated against COVID-19. Employees with approved religious or medical exemptions may be subject to additional safety requirements, such as submitting to regular COVID-19 testing and/or wearing a face covering in our offices.
WHY VOX MEDIA? - WHAT WE OFFER
This is a permanent, full-time position. This job is benefits-eligible. We pride ourselves in providing comprehensive benefits to support all of our employees wherever they are in life. You can find more information about our benefits here.
This role is a part of the Vox Media Union, represented by the Writers Guild of America, East
OUR DEI + COMMITMENT
Vox Media is committed to building an inclusive environment where everyone can show up as their authentic selves and create their best work. We recognize that great stories, platforms, products and services come from people with all manner of backgrounds and experiences. We recognize that our commitments require ongoing work and sustained attention, as well as adaptation to new insights and best practices. We keep our diversity data public for the sake of accountability, transparency and communication. Learn more about our values here, and our approach to corporate citizenship here.
Vox Media is an Equal Opportunity Employer and qualified applicants will receive consideration without regard to race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. Vox Media will also consider all qualified applicants with criminal histories in accordance with applicable Fair Chance laws.
We are also committed to providing reasonable accommodations as part of the application process to candidates with disabilities. If you require a reasonable accommodation as part of the application process, please contact our People & Culture team (recruitment@voxmedia.com).
WHAT COMES NEXT
Our recruiting team will go through applications in a timely manner. Please note that our recruiting team will only contact you from @voxmedia.com email addresses, never via text message. Read more about how our recruiting team operates, and how to protect yourself from recruitment fraud, here.
PAY TRANSPARENCY
The salary range listed below represents the minimum and maximum base pay for this position at the time of this posting. Final salary offered to the candidate selected for the position will be based on factors including but not limited to the candidate's skills and experience.
Pay Range
$88,000—$90,000 USD