This job posting has expired and no longer is available. Please explore other opportunities.

Community Manager

Remote (Los Angeles, CA)

Little Sleepies is one the fastest growing companies in America, according to Inc. Magazine (#1 in retail)! We are an eCommerce company that specializes in buttery soft pajamas for the whole family and baby & children’s daywear. Our proprietary Lunaluxe™ & Soluxe™ bamboo fabrics are custom-milled for maximum softness and coziness. Driven by creativity, passion and the desire to do something extraordinary, we strive to bring joy and comfort to families around the world. We’re excited to be doing this, and we hope you will be too. If our mission resonates, we’d love to hear from you!

This position is not eligible for Visa sponsorship.

We’re looking for a customer-centric Community Manager to join our team. This role will own all customer communication through social media, lead our Community Management team and drive the strategy for our community growth through our Facebook VIP group and beyond. Reporting to the VP of Marketing, our ideal candidate thrives in a fast-paced environment and is an independent problem solver with strong project and people management skills. This is a collaborative and cross-functional role and the ideal candidate will have the opportunity to be the voice of the customer throughout the organization.

Job Description

  • Own the community marketing strategy for Little Sleepies VIPs Facebook group (245K+ members & growing), including content calendar, launch promotion, community engagement, and growth strategy
  • Oversee and lead a remote team of community management coordinators, including managing the team’s weekly schedule 
  • Define KPIs and goals for the team that ladder up to the overall community strategy
  • Provide resources, guidance, and expectations so all customer communication via social media, including our Facebook VIP group, is effective, helpful, and on-brand
  • Oversee UGC strategy and process to ensure enough content is being collected with proper permissions for organic & paid social
  • Create new processes and workflows as needed to ensure the team is efficient and productive, including the use of social tools within Meta and external tools like our help desk (Gorgias)
  • Partner with our Social Media Manager to execute a strategically driven content calendar for our VIP Facebook Group that coordinates with our organic social media strategy
  • Collaborate closely with the marketing, merchandising, customer support, and product teams to ensure alignment with product releases, inventory needs, and proactively share insights to improve the customer experience 
  • Maintain the brand voice in all of our social communications and interactions, working to protect our reputation and brand narrative on social
  • Navigate and lead the team through challenging customer interactions and potential crisis situations; develop proactive plans based on learnings 
  • Develop innovative and disruptive ways to promote our products and support brand objectives through the community
  • Stay current on social media and community trends, competitors, other groups, and emerging platforms and make recommendations based on industry trends
  • Keep up to date on trends and changes in the parenting space, including safe sleep recommendations and product recalls
  • Provide weekly and monthly KPI reporting to cross-functional and leadership teams 
  • Engage in thoughtful social listening and develop impactful reporting in collaboration with the Customer Support team to provide insights and learnings from our community and customers back to product & leadership teams
  • Drive strategy for community engagement and growth beyond the Little Sleepies VIP group

Who you are

  • You have 1-2 years of experience managing a remote team
  • You have 5 years of experience with community management
  • You thrive in a fast-paced environment and can effectively make decisions, problem solve, and lead a team through stressful situations
  • You have a strong attention to detail
  • You’ve managed a large brand community on Facebook in the past and understand the value and nuances of community management 
  • You’re excited about the Little Sleepies product and brand and intimately understand the product 
  • You love project management, process and creating documentation that will help your team thrive
  • You have experience with social media software and are willing to learn new platforms or bring new technology to leadership for consideration 
  • You love to take on new challenges and learn new skills
  • You’re a great listener — both to your team and customers


  • Health, dental, and vision insurance
  • Paid time off: vacation, sick, personal days, observed holidays
  • Paid parental leave
  • Short and long-term disability
  • Life insurance
  • 401(k)
  • Employee Assistance Program
  • Flexible Spending Accounts
  • Home office stipend
  • Internet stipend
  • Company discount
  • Team building activities
  • Company-issued computer
  • Free pajamas once a year!

Little Sleepies is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Subscribe to Job Alerts