Communications Strategy & Operations Manager

New York, NY

The Communications team supports Spotify’s growth through strategic and authentic storytelling and compelling experiences that encourage internal and external audiences. We sit at the intersection of everything happening across the global business.

We are seeking a dynamic Communications Strategy & Operations Manager to join our Corporate Affairs & Technology Communications team to help us organize and scale the team, as well as what we do and how we do it.

Your primary focus will be on providing communications support for Spotify’s Finance and Global Affairs Business Units so that we work better and faster, and our efforts have maximum impact. You will help craft the stories we tell internally, and resolve the best strategy and tactics to build understanding and connectivity within our business units and across the company. You will be deeply knowledgeable about Spotify’s business unit priorities and how they ladder up to company objectives. Above all, your work will help key partners understand our mission, vision, and strategy, and Spotify’s ongoing efforts to evolve the way the world experiences audio.

What you'll do

Work in partnership with the Global Head of Corporate Affairs & Technology Communications to define short-, mid- and long-term actions that help us prioritize and scale the team, as well as define what we do, and how we do it.
Find opportunities to further integrate and align with the teams we support
Lead the team calendar of announcements and initiatives and facilitate regular team touch points, ensuring accountability
Support internal communications, proactively seeking opportunities to build touch points between our executives and employees
Develop the team budget, invoicing process, agency onboarding, statements of work, and contracts
Build and scale solutions, processes, and operational infrastructure that improve the way our team works and the overall efficiency and effectiveness of the team
Project manage initiatives that ladder up to team objectives, collaborating extensively across the business, and the world
Collaborate with external partners to ensure we are clearly communicating and delivering on our plans and needs – always representing Spotify as a best-in-class media partner
Plug in closely with the teams we support across the business to get early insight into upcoming launches and initiatives and opportunities for comms support – so that we never miss a beat
Run business reviews and post- mortem as needed
Coordinate team offsite/events, trainings, and celebrations (workshops, celebrations, happy hours, etc.) as needed

Who you are

You have 5+ years of experience in business operations and/or program management, and work well under pressure
You are comfortable navigating ambiguity and are comfortable stepping in to build clarity.
You are an authoritative communicator – you have strong writing skills and a curiosity about synthesizing and communicating information to different level of stakeholders
You are a phenomenal listener and can write in someone else’s voice (e.g. Spotify’s Chief Financial Officer and Chief Legal Officer)
You are a proactive problem solver – simply put, you get things done fast and well and are a masterful prioritizer
You thrive in a fast paced environment and create clarity and focus amidst chaos and ambiguity
You are the most organized person you know – if you do not find joy in logistics, this role is not for you
You are a strategic and tactical thinker with the ability to visualize and realize intricately planned objectives
You have experience building strong relationships with external and internal partners and top notch stakeholder leadership skills
You aren’t afraid to go deep – there is no work too big or too small
You are a standout colleague who can work autonomously while thinking globally and implementing locally
You are able to travel domestically and internationally (post-Covid)

Where you'll be

We are a distributed workforce enabling our band members to find a work mode that is best for them!Where in the world? For this role, it can be within the Americas region in which we have a work location.
Prefer an office to work from home instead? Not a problem! We have plenty of options for your working preferences. Find more advise about about our Work From Anywhere options here.
Working hours? We operate within the EST/EDT time zone for collaboration