Communications - Manager

Chicago, IL

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Our Network Operations team works around the clock running United’s global operation, safely, reliably and efficiently. From dispatching and routing our fleet to coordinating with maintenance line planning and crew scheduling, this team makes caring connections with our internal customers and ultimately, United’s customers. From pushback to landing, the Network Operations team is the eyes and ears on the ground no matter where in the world your United flight takes you.

Key Responsibilities:

The Manager – NOC Bridge Communication is a high-level communications and operational expert, positioned on the NOC bridge. The NOC Bridge is a 24/7 operation, which requires constant communication and updates to all groups across the airline, in and out of the NOC, customers, government stakeholders and media. These updates are often critical and time-sensitive updates which require immediate action, but are often delayed due to extreme workload and prioritization. This role will serve as the “Voice of the NOC”, reporting to the Network Directors on shift. Currently, the entire bridge communication product is handled by the Network Director. This role will serve as the communication arm of the NOC bridge.

Monitor, coordinate and communicate operational activity and decisions, as advised by the Network Director. Events can range from individual flight events to broad system impacts and alerts
Join both scheduled and unscheduled operational planning calls to recap and communicate plans to the broad relevant operational groups
Establish communication protocols for various operational events to ensure standardization in content, structure and timing
Additional tasks and responsibilities as assigned by the Network Directors or NOC leadership

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications):

High school diploma/GED or equivalent work experience
3+ years in an airline or airport leadership environment
Strong knowledge and understanding of airline operations.
Ability to build and maintain strong relationships across a broad range of support teams
Ability to work under high-stress, complex and changing operational environment
Outstanding verbal and written communication skills.
Ability to understand and quickly translate operational events into targeted communications
Critical thinking and the ability to quickly evaluate and translate operational situations and provide communication updates on-demand
Ability to multi-task
Proficiency with Microsoft Office suite products (Excel, Teams, Outlook, Word, PowerPoint, Publisher)
Must be able to work all shifts and holidays as required
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Bachelor’s degree preferred
Aviation, Business, communications, journalism
5+ years in an airline or leadership environment
2+ years’ experience in a communication-based role
FAA Airman Certificate
Ability to develop new communication path
Experience in continuous improvement, and developing communication paths and standards for the NOC
General curiosity in airline operations and willingness to develop new skills and knowledge
Ability to read and understand airline performance metrics across all operational groups. communication

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT