Communications Manager

Bellevue, WA

Is writing one of your superpowers? Do you believe compelling messaging has the power to engage customers and change sentiment?


We are looking for a Communications Manager to join the growing North America Delivery Service Partner (DSP) Communications Team. Our team supports more than 2,500+ DSPs who employ 120,000+ Delivery Associates, operate 75,000+ Prime-branded vehicles, and deliver tens of millions of packages per week through our Last Mile delivery network.


You will Insist on the Highest Standards regarding DSP-facing communications and content. You will rapidly Earn Trust with multiple cross-functional partners, including program managers, product managers, and business leaders. You will bring in fresh ideas to simplify and scale our communications processes. You will have a passion for storytelling, as there are so many wonderful stories to be found in this innovative space. Our environment is fast-paced and requires a candidate who has a high Bias for Action and thrives in ambiguity.


This role is a unique hybrid of B2B Comms and Internal Comms.


Our team operates in a hybrid work environment, so there is flexibility to work from home the majority of the week. We encourage our team members to visit the nearest Amazon corporate office a few times out of the month to establish a solid network. We will host quarterly in-person team meetings so expect some light travel.


This role can be based in Nashville, TN or Bellevue, WA


Key job responsibilities

  • Support a multi-channel content strategy, including written communications, executive messaging, infographics, and video
  • Translate complex messaging into simple and easy-to-understand content
  • Interview DSPs and DAs and build advocacy stories to promote the program as entrepreneurial opportunity of choice
  • Monitor and measure the effectiveness of communications


A day in the life

We write a lot and "are right a lot"! We respond to business needs and develop messaging for change announcements. We also interview DSPs and DAs to build compelling spotlight and advocacy stories. We own multiple channels by which we communicate to our DSP Owners, including the Communication Center, Email, and SMS. We communicate to DAs through the DA In-App Newsfeed, built within their Amazon Delivery App. We partner effectively with other content creator teams, including Public Relations, Operations Internal Communications (OIC), and Amazon Global Communities (AGC) to insist on the highest standards.


About the team

The NA-DSP & DA Communications Team is made up of 10+ high-performing Communicators. Even though we are based in different cities across the U.S. and Canada, we have a highly inclusive and collaborative culture. We approach each other with respect and humility and have fun every day by doing ice breakers, sharing memes, and hosting interactive team building events. DSPs count on us to provide helpful and trustworthy information, so they can operate their business efficiently and focus on what matters most to them, i.e., building a safety-first culture, developing their team, and delivering millions of smiles in their communities.


BASIC QUALIFICATIONS

  • Bachelor’s degree
  • 5+ years of marketing, communications, or related experience


PREFERRED QUALIFICATIONS

  • High attention to detail, particularly when it comes to proofing copy and content
  • Polished written communication skills
  • Strong project management skills and experience, including managing internal stakeholders and multiple projects at once


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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