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Communications Associate

New York, NY

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from.

Our success will be built on amazing colleagues, working together.

The Associate, Enterprise Communications plays a vital role in developing and executing strategic communication plans to engage and inform internal audiences.

They ensure consistent messaging that reflects Macy’s brand attributes and strategic vision by communicating key corporate initiatives across various departments and managing town halls and corporate events.

Responsibilities include creating diverse communication materials, evaluating effectiveness using metrics, and maintaining internal brand standards. Additionally, they perform other duties as assigned.

This position is based in New York City and will report directly to the Director, Corporate & Companywide Communications.

This position is hybrid and includes a mix of at-home and in-person work.

What You Will Do

  • Develop strategic messaging and communication plans to effectively inform and engage internal audiences.
  • Communicate initiatives across the enterprise regarding key corporate functions, such as HR, Technology, Finance, Legal, and other assigned areas.
  • Create various communication materials, including email communications, talking points, video scripts, presentations, and other supporting documents.
  • Manage town halls and corporate events in collaboration with functional leaders.
  • Evaluate the effectiveness of current communications using metrics and adjust strategies accordingly.
  • Improve storytelling and amplification methods to reflect Macy’s, Inc. brand attributes and strategic vision.
  • Ensure consistency in internal brand standards across all communication materials.
  • Support the Enterprise Communications budget by processing invoices, creating purchase orders, tracking expenses, and collaborating with the Finance team.

Skills You Will Need

  • Corporate Communications: Demonstrated proficiency in corporate communications, particularly in internal communications, change management, and organizational communications.
  • Exceptional Writing Skills: Strong ability to write and edit communications that effectively convey the company's goals, objectives, and initiatives. Writing samples or a writing test may be required.
  • Relationship Building: Capacity to build relationships and establish credibility across various functions and at all organizational levels. Practices open and continuous communication, valuing transparency and presenting information clearly and concisely.
  • Adaptability: Flexible approach to work, capable of managing multiple projects and priorities in a high-pressure environment.
  • Project Management: Ability to manage projects from inception to completion, applying resourcefulness and a proactive attitude.
  • Self-Driven: Motivated to work independently, effectively planning and executing strategies to achieve set priorities. Thrives in a fast-paced, goal-oriented, and time-sensitive environment.
  • Proficiency in MS Office: Strong proficiency in MS Office programs is essential for this role.
  • Experience with Creative and CRM Tools: Familiarity with online creative tools such as Canva, Poppulo, Photoshop, and CRM-type tools is advantageous.

Who You Are

  • Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
  • Candidates with a bachelor’s degree in communications, public relations, organizational communications, or journalism or equivalent work experience in a related field are encouraged to apply. 5+ years of Communications experience.
  • Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
  • Able to work a flexible schedule based on department and company needs. 


What We Can Offer You

  • An inclusive, challenging, and refreshingly fun work environment
  • Competitive pay and benefits rooted in principles of equity
  • Performance incentives and annual merit review
  • Merchandise discounts
  • Health and Wellness Benefits across medical, dental, vision, and additional insurance
  • Retirement Savings Plan with 401k match opportunity
  • Employee Assistance Program (mental health counseling and legal/financial advice)
  • Resources for continuous learning, career growth, and leadership development
  • 8 paid holidays
  • Paid Time Off (first year prorated depending on start date)
  • Tuition reimbursement program
  • Guild education benefit funds 100% of tuition, books, and fees in designated programs
  • Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
  • Empowerment and autonomy to perform impactful work with tangible results


Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team – Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Click here to see details on benefits.

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