Communication Specialist

New Britain, CT

Reporting to the President, the Communications Specialist will be responsible for collaborating with all levels within the organization to create, edit and distribute communications to both internally and externally. This role will act as a brand ambassador on all internal communication platforms and is the primary resource for communication and tools supporting our field.


Key Responsibilities (Essential Duties and Functions)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.


Job Responsibility including but not limited to:

Strategic Planning:

  • Support the business in developing the internal communication strategic plan.
  • Partner with functional leaders and the Sr. Leadership Team to create communication plans from launch and execution to long-term sustainment.
  • Partner with leaders and HR to create Talent Acquisition communication plans.
  • Strategy execution through all delivery methods including print, digital and video.
  • Determines the best method/platform for communication based on audience and desired outcome.
  • Analyzes and improves site communications to find new and effective methods to deliver information to different audiences.



Serves as an internal communications resource to the business by:

  • Improving content effectiveness,
  • Maintaining internal communications protocol around consistency and formatting, layout and messaging,
  • Develop, design and script company videos with focus on safety, recruiting, branding and marketing,
  • Ensuring internal brand and voice is consistent with the CRH brand in both digital and printed communication tools.
  • Partners as needed with cross-functional teams to create communication plans for initiatives and events.
  • Partners with leaders and HR on promotions, org-structure and new employee communications content and build.
  • Supports HR with recruiting material and marketing.
  • Monitors Interchange for report analysis, updates posting guidelines, assigns new users, updates passwords and maintains site. Ensures all content published on our site is current and relevant.
  • Participate and speak at local and regional events, charities and community outreach programs to increase awareness of the organization.

Employee Engagement

  • Supports the business with the creation of quarterly employee communications as it relates to the business performance.
  • Partners with appropriate stakeholders to secure planning and execution of communication and engagement plans to support functional initiatives.
  • Supports the creation and delivery of monthly newsletters.
  • Manages maintenance, posting guidelines and all reporting for our Interchange.



  • Bachelor’s Degree or years equivalent experience in internal communications, planning or sales marketing.
  • Proven ability in writing, editing and strategic planning.
  • Five years’ experience in Communications, Marketing, or PR .
  • Keeps up with current and possible future practices and trends.
  • Scans environment for technical skills, knowledge or capabilities that can benefit business.
  • Proven ability to develop relationships and to work with cross functional teams at all levels within the business.


Knowledge/Skill Requirements

The ideal candidate will demonstrate:

  • Strong values and high standards of ethics, integrity and trust.
  • Strong action orientation and drive for results.
  • Strong oral/written communication and listening skills.


Additional Requirements

  • Travel up to 20%



Performance Managers should be highly skilled in a broad range of Competencies that will ensure their ability to lead and facilitate actions to identify opportunity, engage teams in designing and implementing solutions, and influencing critical stakeholders. These competencies include:

  • Business Insight
  • Managing Complexity
  • Action Oriented
  • Optimize Work Processes
  • Collaborates
  • Interpersonal Savvy
  • Persuades
  • Courage
  • Instills Trust
  • Being Resilient

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Able to communicate with others by telephone and in person.
  • Able to utilize a computer for word processing, e-mail communication, and preparation of documents and presentations.
  • May require sitting for extended periods of time.
  • May require periodically lifting objects up to 30 lbs.



Employees are required to wear personal protective equipment in designated operations and construction areas as outlined by OSHA, MSHA, and state agencies. Protective equipment that may be required, but not limited to, for this position: Hardhat, safety glasses, face shield, reinforced toed shoes, hand protection, respirator, air monitor, reflective safety vest, and hearing protection.


The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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