Command Center Analyst

Richmond, VA

The Command Center Analyst operates and maintains a highly technical CCTV system to protect assets of CarMax locations across the country and is responsible for communicating with local law enforcement and store staff to ensure successful resolution of incidents. The individual supports store personnel in resolution of CCTV-related issues and work closely with other team members on a rotating shift bases. The Command Center operates overnight, and this position requires overnight shift work.

What you will do – Essential Responsibilities

  • Monitor Command Center technology to safeguard the assets of CarMax locations across the country. Respond to alerts and calls from store associates seeking assistance. Partner with local law enforcement and store associates to successfully resolve issues. Effectively document summaries of all events monitored.
  • Maintain security related equipment and communicate issues in need of resolution.
  • Provide support to Asset Protection vendors to ensure proper resolution of issues related to security equipment.
  • Other duties as assigned.

Purpose of the Role

Consistent with our company value to Put People First, the Command Center Analyst’s primary responsibility is to monitor the security systems to protect company associates and property and to detect criminal activity. The Command Center Analyst follow departmental procedures to ensure that the security platforms are functional and are maintained properly. The analyst will be vigilant and exercise sound judgement in responding to system alerts and incidents. This is often in collaboration with other Analysts to accomplish the overall goal. The Command Center Analyst is a resource for other company associates seeking guidance for security and safety issues during an incident.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High School diploma or equivalent required.
  • College degree preferred, but not required.
  • Loss Prevention/Security-related or computer related experience preferred.
  • Ability to work independently and make sound decisions with minimal guidance.
  • High ethical standards.
  • Required to work overnight shifts and rotating weekends.

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