Collections Specialist

West Hollywood, CA

Advanced Nutrients is looking for a Collections Specialist who enjoys engaging with others. As a Collections Specialist you will need a strong sense of ownership and attention to detail. The Collections Specialist will be building relationships with customers and work closely with our sales team.

 

Responsibilities:

  • Make outbound calls in a professional manner while keeping and improving customer relations.
  • Sending out statements via email
  • Working out payment plans with approvals
  •  Notate and update account status accurately
  • Good basic office skills including: computer literacy, phones, and calculator
  • Escalate client-billing problems to billing personnel, applying good customer service in a timely manner
  • Review and monitor assigned accounts and all applicable collection reports.
  • Provide timely follow-up on payment arrangement

 

Requirements:

  • 1-2 years experience in collections
  • BA Degree Preferred
  • Strong communication, problem solving, and analytical skills required
  • Works well in a face paced environment
  • Comfortable building relationships with collection agencies and attorneys
  • Must have attention to detail with an eye for accuracy
  • Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency
  • Ability to use quantitative and qualitative data to make decisions


Advanced Nutrients is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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