Client Relations Coordinator

Irving, TX

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG’s brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

 

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

 

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG’s goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

 

NMG’s priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few. 

 

As part of NMG’s Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being “All Heart.” NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

 

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love – love for customers, love for associates, and love for brand partners.

 

Responsibilities & Duties

  • Lead and plan the logistics on all travel for VIP Private Clients
  • Assist in the coordination and confirmation process for customers that participate in the NMG VIP Private Client Experiences Program
  • Publish Seasonal Experience Calendar to Merchants, Store team members, NMD Digital Stylists team, and the Retail Experience team (with monthly updates)
  • Participate in calendar planning meetings
  • Participate in merchant event strategy meetings
  • Participate in season division strategy planning meeting
  • Participate with Senior Manager of VIP Private Client Experiences on:
  • Sales tracking program, manage and collect all sales recaps from all VIP Private Client Experiences
  • Build and execute presentations as requested
  • Participate in a variety of NMG Conclaves
  • Assist manager on all travel recaps
  • Manage the VIP Private Client Experience budget and keep the SVP and Sr Manager updated on a regular basis
  • Manage credit card transactions and pay invoices for all VIP Private Client Experiences, including submitting credit card reports to corporate finance in a timely manner
  • Communicate any travel or customer changes to Senior Manager of VIP Private Client Experiences
  • Communicate with all NM stores and NM direct on all aspects of the VIP Private Client Experience Program throughout the year


Qualifications

  • Highly Organized
  • Communicate with all levels of the organization to build relationships
  • Effectively communicate orally and in writing
  • Manages multiple priorities
  • Advanced knowledge of Word, Excel, and Power Point
  • Good phone presence and communicative skills
  • Advanced editing and writing skills
  • Financial Planning and Tracking
  • Fashion Sensibility
  • May Travel – approximately 20% 
  • To perform this job successfully, an individual must be able to perform each job duty satisfactorily.


Additional Information

  • Posting Date: Nov 11, 2022
  • Overtime Status: Non-exempt
  • Minimum Pay Range $: N/A
  • Maximum Pay Range $: N/A

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