Campaign Operations Manager

San Mateo, CA

Sony Interactive Entertainment is looking for an Operations Manager to be part of the team that executes loyalty and engagement campaigns and programs. This team is a cornerstone for how PlayStation deepens and sustains players' relationships with our platforms and brand.


In this role, you are responsible for loyalty and engagement campaign operations including set-up, asset and metadata management, testing and publishing. You will be utilizing a campaign management tool and will work closely with the business and analytics teams to deliver targeted campaigns that drive a breadth of behaviors on and across our platforms and services. 


Responsibilities:

  • Set up, test/QA and publish loyalty and player engagement campaigns; manage and resolve incidents as needed
  • Work with analytics team to understand campaign audience, timing, business objectives; Write and manage campaign descriptions and coordinate creative assets
  • Manage a campaign schedule and program roadmap
  • Meet and deliver on timely execution of campaign schedule
  • Troubleshoot and resolve technical and/or operational issues; conduct post-mortems on campaign incidents
  • Assist in testing new features and enhancements to the campaign management tools and provide feedback to product and engineering
  • Support creation and improvement of operational processes
  • Document procedures, policies and processes related to campaign operations


Skills and Capabilities

  • Highly organized and able to manage multiple deadlines
  • Experience working with content/campaign management tools and systems
  • A consumer-level understanding of PlayStation systems, functionality and games
  • Flexible, professionally-mature, proactive approach
  • High levels of personal motivation to further your skills, experience, and business knowledge


Qualifications:

  • BS or equivalent
  • 3-5+ years of experience within content or campaign operational role
  • An interest in games and passion for delivering engaging experiences to consumers


Desired qualifications:

  • Experience working in a global environment


Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, marital status, genetic information or membership in any other legally protected category.


Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.


We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.


We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.


Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.


We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

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