Business Analyst

Remote (United States)

The Business Applications team implements business software across Fictiv’s departments.


As the Business Analyst (Generalist) you will engage with the multiple teams to drive implementation of business process workflows and systems integrations to create value for the multiple cross functional departments at Fictiv.


You will be accountable for capturing, documenting and understanding business requirements and workflows, translating these into implementation plans with the applications team, creating roadmaps and delivery schedule timelines and communicating scope, trade-offs and outcomes to stakeholders. You will drive the technical implementation team in scrum to fulfill your roadmap including, creating epics, stories and sprints in Jira, conducting daily stand-ups, coordinating delivery across multiple cross-functional teams and ensuring that all applications shipped are thoroughly tested and meet all outlined business requirements. You will conduct any necessary training for stakeholders on implementations your team creates. You will own communications with stakeholders to ensure they are aware of all timelines, scope and any changes.


From time to time you will be involved in assisting in software selection and vendor selection for various rollout projects. You will be a resource for providing thought leadership for all business application solutions to meet and exceed stakeholder expectations. You will develop strong trust based cross-functional stakeholder relations.


Please Note: This role requires experience doing workflow automation in Jira.


You will report to the Chief Information Officer


What You’ll Be Doing

  • Work with cross functional stakeholders to analyze, document and communicate system and business processes requirements for Salesforce and it's supporting systems
  • Work with the implementation team team to convert business requirements into technical requirements
  • Develop implementation plans and roadmaps, work with IT applications team to break down roadmaps into epics and decompose into user stories
  • Be an instrumental player of the IT Applications team throughout the software development life cycle
  • Ensure that user stories include validation criteria which reasonably covers all areas necessary for complete testing of new functionality
  • Facilitate and validate the development of solutions to satisfy customer’s business needs
  • Conduct software presentations and provide technical support to existing stakeholders
  • Verifying completion of requirements with stakeholders and implementation team, ensuring expectations are appropriately met
  • Listing out risks and constraints in relation to identified requirements
  • Participate as a subject matter expert in stakeholder meetings
  • Interview and interface with cross functional teams to obtain needed business requirements
  • Work with stakeholders and the implementation team to prioritize the backlog
  • Document functional, nonfunctional, and operational specifications
  • Document user stories and provide technical review and validation of requirements
  • Document workflows and processes based on business requirements, work with process engineering team to ensure these fit into overall end to end workflows
  • Support the collection and reporting of requirements related metrics
  • Provide additional support and guidance during the implementation phase, including development of training resources
  • Research, review, and analyze the effectiveness and efficiency of existing requirements gathering processes and developing strategies for enhancing or further leveraging these processes


Desired traits

  • Experience doing workflow automation in Jira is required.
  • Must be familiar and a user of Atlassian products.
  • Ability to make decisions, meet targets and work under pressure.
  • Ability to set up, facilitate, and lead service and process improvement sessions with a range of business stakeholders.
  • Ability to present to groups of mixed technical understanding.
  • Adept at creating visuals to tell a story.
  • Ability to build strong trust based relationships.
  • Adept at shifting priorities while maintaining a high degree of organization and control.
  • Ability to manage multiple tasks and projects simultaneously.
  • Ability to recommend actionable insights from projects and lead projects autonomously.
  • Ability to travel to remote sites. (less than 25%).
  • Demonstrated ability to work with geographically dispersed teams.
  • Ability to learn and understand new ways of doing things.
  • Ability to exercise good judgment within broadly defined practices and policies.
  • Ability to lead a team towards high quality decisions when they have differing perspectives and ideas.
  • Ability to provide business context for engineers as well as highlight technical challenges for non-engineers.
  • Excellent decision-making skills and the ability to work in a collaborative environment, a team player.


Perks and benefits

  • Competitive medical, dental, and vision insurance
  • 401K plan
  • Monthly Virtual Work stipend for things like food, internet, travel, pet care, health and wellness
  • Annual Education stipend
  • Parental leave programs 
  • Paid volunteer days
  • Onboarding setup, including: standing desk, laptop, monitor, and chair, and a stipend for additional items such as headphones, blue light glasses, or any other ergonomic supplies you may want or need
  • And much, much more!


Fictiv is continuing to expand our remote US workforce. Recent hires include professionals located in:

Arizona (AZ), California (CA), District of Columbia, (DC), Delaware (DE), Florida (FL), Georgia (GA), Hawaii (HI), Iowa (IA), Illinois (IL), Indiana (IN), Kansas (KS), Massachusetts (MA), Maryland (MD), Michigan (MI), Minnesota (MN), North Carolina (NC), New Hampshire (NH), Nevada (NV), Ohio (OH), Oregon (OR), South Carolina (SC), Texas (TX), Tennessee (TN), Utah (UT), Virginia (VA), Washington (WA), West Virginia (WV), Wyoming (WY)


Interested in joining our team? We look forward to hearing from you soon.

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