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Billing Operations Specialist

Remote (Florida, United States)

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

With the Contact Center Operations Team, you will assist with researching and resolving issues with premium billing, provider changes, benefit education, appeals/claims, enrollment and pharmacy.

Conduct outbound calls to members to de-escalate outstanding concerns

Collaborate with internal team members and external clients to research and resolve any disputes or discrepancies with members

Assist the Customer Services Representatives with floor support via chat

Offline work to research and de-escalate issues.

Knowledge/Experience: High school diploma or equivalent and 3+ years of combined billing/collections, accounting or customer service experience or Bachelor’s degree in Business Administration or related field.

Preferred Skills:

  • De-escalation skills
  • Organization and time management
  • Health Insurance background

Pay Range: $18.66 - $31.73 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

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