Associate Operations Analyst

Dallas, TX

Do you love working with numbers and data? Can you see the numbers and data come alive and tell a story? Do you like problem-solving?  If you yelled YES to these questions, this may be your dream job! 

In this Associate Analyst role you will receive 16-18 months of training, coaching, and mentoring as you are introduced to Southwest Airlines and the dynamic airline industry. As Associate Analyst here at Southwest, this role would support multiple teams within the Operations umbrella. These are the teams that work on making every flight happen! Each step of the way you will apply your new learning to current-day challenges across Network Planning and other operational planning departments. To name a few - Crew Planning, the NOC, Ground Operations, Flight Operations, Tech Ops, and Inflight​! This cross-functional training and exposure will build your skills, knowledge and personal brand making you uniquely qualified for your next career step at Southwest Airlines. At the end of 16-18 months, you would be placed as an Analyst in one of our Operations teams.

An Associate Analyst is responsible for various analytical functions such as understanding and interpreting key performance indicators, explaining variances and trends, and providing decision support for operational and financial initiatives. Activities will also include accessing & combining data to perform complex analytics supporting highly visible projects that impact all of our Employees and Customers.

Work Activities/ Context / Responsibilities

  • Will learn in a classroom and Team environment with hands-on learning to understand basic skills needed in an Associate Analyst role.
  • Will learn data sources, analysis methods and calculations of key metrics for different operational groups gaining a baseline knowledge of how decisions impact different Teams across the organization
  • Will learn to analyze & quantify the commercial & operational impact of changes to flight schedules & constraints
  • Will be expected to demonstrate proficiency in skills taught, mastery of concepts taught, and ability to recall standard schedule and airline information
  • Will use descriptive, predictive, and prescriptive tooling and techniques to evaluate and recommend commercial and operational improvements to our network
  • Will explore data and organize it into effective visualizations that communicate business insights and realistic solutions
  • Will grow business acumen across departments, developing “Big Picture” thinking by learning how it all fits together
  • Will seek opportunities to innovate, improve business processes, and implement efficiencies
  • May perform other job duties as directed by Employee's Leaders


  • Must meet confidentiality expectations regarding confidential, proprietary and sensitive Company information


  • Demonstrated expertise with Microsoft Excel required
  • Demonstrated experience with the Microsoft Office suite required
  • Basic knowledge in tools/techniques such as SQL, Tableau, Alteryx, Visual Basic or other advanced programming language preferred
  • Academic/professional experience in aviation, data science or operations research preferred

Additional details:

  • The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. 
  • U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. 


  • Required: High School Diploma or GED
  • Required: 4 yr degree by December 2023 and/or June 2024
  • Preferred degrees: Business Analytics, STEM, Economics, Operations Research or Aviation
  • Required: In lieu of Bachelor's Degree: Assoc. Degree + 2yrs experience


  • Entry level experience, developing skills and knowledge in:
  • Microsoft Office suite
  • Microsoft Excel


  • N/A

Physical Abilities

  • Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
  • Ability to communicate and interact with others in the English language to meet the demands of the job
  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must be at least 18 years of age (If the job has a different minimum age requirement, change 18 to applicable age)
  • Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits:

  • Competitive market salary from $60,050 - $66,700 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Benefits you’ll love:

  • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) 
  • Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck** 
  • Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit*** 
  • Explore more Benefits you’ll love: 
  • Pay amount doesn’t guarantee employment for any particular period of time 
  • 401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits 
  • ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.

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