Associate Director, Communications & Engagement

Phoenix, AZ

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.


PRINCIPAL OBJECTIVE OF POSITION

Reporting to the General Manager, Phoenix, the Associate Director, Phoenix Communications, Engagement, and culture will be responsible for the development and execution of innovative integrated communications strategies and programs to support local initiatives. The role will be a critical part of the Phoenix Leadership Team, this person will ensure that local priorities are aligned to the overall GPS communications strategy. A self-motivated and talented communications lead who will drive internal and external communications for BMS Phoenix including building external engagement within the Phoenix community to support site operations, corporate social responsibility, and a brand as employer-of-choice. The person will be in charge of producing high-quality content and managing local employee events that engage employees and deliver a consolidated change management plan and support culture change initiatives at the site. The role will stay attuned to current operational and project activities and adjusts communication strategy and plan to address changes and emerging issues. The person will also be responsible for building BMS Phoenix brand recognition in the wider talent marketplace. 


MAJOR DUTIES AND RESPONSIBILITIES

  • Develop and implement effective communication strategies and action plans that helps build and drive employee engagement. Components include but are not limited to employee events, business objectives, communication objectives, strategy, tactics, audience segmentation, key messages, measurement, and time & event schedule, surveys & questionnaires, newsletters, and other communications channels.
  • Lead and design employee events and communication forums in partnership with the Phoenix Leadership Team, presenting and moderating at these various local employee communications and events, e.g. Town Halls 
  • Serve as Change & Communications Lead for Phoenix Site Expansion Program to ensure an integrated change management plan that enables change readiness and drives engagement 
  • Serve as a “change agent” for the continued education with key stakeholders on Change Management processes and Organizational Culture, best practices, templates and guidelines. 
  • Establishes metrics for measuring effectiveness of global campaigns implemented locally as well as local campaigns, leveraging them to drive continuous improvement.
  • Support local role-out and translation of enterprise-wide initiatives/communications such as corporate values, pulse surveys, total rewards communications, employee giving, etc.; pulls through all communications related to the people strategy and culture.
  • Partner with GPS Corporate Affairs to ensure consistent and compelling local messages and strategies are aligned with them, and ensure recognition and showcasing of the Phoenix site as the GPS and enterprise level to build internal awareness and branding
  • Build relationships and collaborate with Phoenix LT, business partners and cross-functional leadership in the development of communications strategies for key initiatives.
  • Maintain an integrated calendar of communications considering cadence, timing and tone, creating clarity in our communications channels for the site.
  • Supports issues management and policy communications related to employee communications as needed, responding in a timely manner
  • Develop BMS Phoenix brand awareness in the wider talent marketplace by understanding workforce sentiment and impact of external forces; aligns communications accordingly, e.g. LinkedIn communications.
  • Monitors and analyzes the local industry as it relates to the role to ensure effective and appropriate communications strategies are being utilized in the market.
  • Oversees external partners and budget, when applicable.
  • Writes, edits, manages and/or translates creation of local communications.


DECISION MAKING

This position acts and makes final decisions on matters related to:

  • Department strategy and short & long-term plans to support the site’s communication, change and engagement plans
  • Provides sound, firm and decisive leadership for communications and change management at the site, driving and delivering results locally.
  • Effectively manages resources and external budget, as needed.
  • Compliance with BMS SOPs and policies, and regulatory agencies.
  • Organization structure and administrative decisions.
  • Makes different resource allocations recommendations/decisions consistent with priorities, creating new ideas and processes, delivering results, driving for continuous innovation and demonstrating principled leadership skills.


KNOWLEDGE/SKILL

  • Bachelor’s degree in communications, journalism, English or related field.
  • 5+ years of corporate communications experience, ideally in pharmaceutical, biotech or similar companies.
  • Excellent writing and research skills, with knowledge of AP style and a keen attention to detail.
  • Working knowledge of pharmaceutical industry.
  • Demonstrated knowledge of Change Management processes.
  • Ability to drive consensus across multiple stakeholders and to deliver a consolidated change and/or communication plan across multiple media and audiences.
  • Experience working with sensitive, highly confidential content.
  • Experience in mergers, acquisitions and other partnership arrangements.
  • Experience working with teams to achieve stated goals.
  • Experience in matrixed organization a plus.
  • Superior written, verbal, editing and interpersonal communications skills.
  • Proven ability to meet tight deadlines.
  • Excels in fast-paced, challenging environment.
  • Self-directed with proven ability to meet tight deadlines and balance multiple initiatives of importance.
  • Proficiency with digital media and internal/external social media platforms.
  • Expert experience with Microsoft products – Office [Word, PowerPoint], Outlook, SharePoint, and Adobe Products
  • Bilingual preferred (Spanish)
  • Occasional travel required 


Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.


Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. 


Physical presence at the BMS worksite or physical presence in the field is an essential job function of this role which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and enhances the Company culture.


To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.


Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an approval of accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application or if you are applying to a role based in the U.S. or Puerto Rico and you believe that you are unable to receive a COVID-19 vaccine due to a medical condition or sincerely held religious belief, during or any part of the recruitment process, please direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.


Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

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