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Associate Analyst, Digital Technology Communications

Chicago, IL

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline.

Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world? 

We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.

Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. 

Key Responsibilities: 

The Associate Analyst of IT Communications is responsible for a range of communications for the Digital Technology org. This includes but is not limited to writing newsletter articles, tracking engagement metrics, creating newsletter graphics, brainstorming creative communication content and producing internal videos.

The ideal candidate will thrive in a culture of ownership, delivery and innovation. You are a great communicator with prior experience in communication, social media or marketing. You have a strong attention to detail and process and enjoy building relationships across the organization to drive efficiency. 

  • Work with leaders and DT partners to craft stories that highlight innovation, teamwork, and efficiency across the department to promote in the digital technology newsletter
  • Write stories, create graphics and produce videos for email, blog articles and video series
  • Partner with Corporate Communications to promote digital technology accomplishments and news to the appropriate internal and external channels

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table! 


What’s needed to succeed (Minimum Qualifications): 

  • Bachelor's degree from an accredited college/university
  • 2+ years in communications-related experience
  • Communications
  • Outstanding writing skills with a passion for communications
  • Experience crafting compelling stories and demonstrated experience crafting a customer/product story, or a corporate announcement
  • Self starter with ability to work cross-functionally and cross-departmentally
  • Basic graphic design and video editing skills
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

  • Bachelor's degree in communications, or related field
  • Marketing, Social Media
  • Graphic Design, Video editing and production

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation. 

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

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