Assistant Store Manager

Venice, CA

We are a global lifestyle brand built on transforming the travel experience. In support of our mission, we are seeking an Assistant Store Manager to join our Retail Operations team at our store location in Venice Beach.


Our Retail team creates a transformative experience that inspires a global community. We build connections with our community through product expertise and merchandising, world-class-service standards, and operational excellence. We pride ourselves in owning the offline touch point for our community, and use it as an opportunity to create more Away fans.


Want to help us transform the travel industry? The ideal candidate will represent the Away brand by providing best-in-class support to all of our customers from the moment they step foot in the door til the moment they leave. You will directly contribute to the store’s success by having unparalleled customer interactions and by honing deep product expertise. 


As a company that values inclusion, Away seeks individuals of all backgrounds and experiences to apply for this position.


What you’ll do:

  • Ensure your team is providing top-notch customer service to every person, every time
  • Communicate Away’s values and brand philosophy to customers and team members alike
  • Develop, execute, and continuously improve all operational activities to make sure the store hits financial expectations and exceeds customer expectations
  • Work cross-functionally to ensure the store is a hit! Work across the aisle with marketing, CX, creative, and HQ partners to make sure we create exemplary retail experiences
  • Hire, retain and develop your team of retail associates, growing them into our next generation of retail leaders
  • Oversee daily staffing, inventory management, and visual standards. Oversee all front of house and back of house procedures to keep the store’s engine efficiently running
  • Help execute any in-store marketing or programming events by liaising with HQ team member
  • Must be able to lift and transport large boxes up to 30 lbs.
  • Must be able to stand and/or be on your feet for long periods of time


Who you are:

  • Deep understanding of elevated customer experience
  • Passionate about speaking to travel experiences (anywhere!)
  • 3-5 years of managerial experience; preferably at a customer-centric retailer or company
  • Fastidious attention to detail; strong business acumen and an entrepreneurial disposition.
  • Has a passion for people development and a knack for motivation
  • A team player that is comfortable providing feedback, innovating, and getting their hands dirty
  • Experience working at a start-up or fast-growing company or retailer
  • Experience building a team from the ground up
  • Team player with a "no task is too small" attitude
  • Enjoys working in a fast-paced and ever-changing environment


You’ll love working at Away because:

  • We travel. We encourage you to take time to recharge outside of the office. You’ll have two weeks of PTO to explore new places and access to Away products to ensure your travels are seamless.
  • We’re not just employees. We’re people. We offer 401(k) match, insurance coverage (health, vision, and dental), tax savings plans for retirement, generous and inclusive parental leave, dependent care, and commuter benefits.
  • We’ll invest in your career. Our company’s growing quickly, and we’ll give you the opportunity to do the same. You’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
  • We’re creating an environment where everyone can thrive. Our customers are global and diverse, so we’re building a team that is too. Through initiatives like our employee resource groups, inclusion training, and quarterly allowances to bond with teammates, we’re building the cultural foundation that gives people the emotional and physical space to bring their best selves to work.
  • We offer competitive compensation packages. We deeply value the talent our team brings to the table and believe that fair and equitable total compensation packages are part of our commitment to everyone who works here.


EEO Statement: 

Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability. 

Away is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at talent@awaytravel.com.

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