Assistant Store Manager

At Rothy’s, we know there’s a better way to do business, and it starts by putting the planet and its people first. More than 125 million single-use plastic bottles and 400,000 pounds of ocean-bound marine plastic have been transformed into our signature thread, creating wardrobe staples that look just as good as they feel. 

Striving for zero waste, we combine 3D knitting technology and handcrafted assembly to create machine washable styles that don’t compromise on comfort. From classic shoes to carry-everywhere bags, we create essentials for wherever you go.

Working to close Rothy’s loop by 2023, building a sustainable future is at the heart of everything we do. We pride ourselves on fostering an inclusive environment at our HQ, retail stores and wholly-owned factory, and are growing our community every day.

About the Team:

Our phenomenal Retail team interacts with our customers in a super special way. Shopping at Rothy’s IRL is not your ordinary retail experience, so naturally, our staff is extraordinary too. Members of this team are experts in the fit, wear, and style of our products. They have deep knowledge of every style and out-of-this-world customer service skills. Our customers love shopping in store due to the exceptional experiences they have with our rockstar Retail team.

What you’ll do: 

• Assist with hiring, developing, and motivating the in-store team to deliver excellent in-store customer experience 
• Effectively communicate Rothy’s brand story, values, and mission to customers and store associates
• Support Store Manager in larger initiatives or operational changes
• Serve as the main touchpoint for our Keyholders to ensure that our operational processes are understood by our in-store staff 
• Collaborate with our Retail Operations Manager and assist in training the team on SOPs, store guidelines, and expectations 
• Share expert brand and product knowledge to allow customers to personally experience our style, look, and quality of our shoes
• Master our internal systems to process orders effectively
• Onboard and train in-store staff alongside the Store Manager and Keyholders

You are: 

• You lead with kindness and love working in a team environment 
• You have 2-4 years of experience in a leadership role in retail, hospitality, or a customer-oriented industry 
• You are comfortable in a fast-paced, ever-changing environment  
• You are an excellent communicator that is able to report out information in a clear and concise way
• You are a careful listener that thinks on their feet, and can provide great solutions for any customer-oriented issues
• You have a positive attitude and a relentless focus on making sure your customers and your team are having the best experience possible 
• Comfortable working on your feet up to 8 hours a day in a busy store environment; able to lift up to 25 pounds

Our benefits:

• Employer-paid medical, dental and vision insurance
• 4 weeks of paid time off plus paid holidays and paid wellbeing leave
• 401(k) with employer match
• Flexible Spending Accounts
• Commuter benefits
• A product allowance (like the allowance you got as a kid only better)!
• Life insurance (for you and your family)

Rothy's is committed to the health and safety of our employees and customers. In support of that, we require all employees to be fully vaccinated against COVID-19 before their first day with Rothy's if allowed by applicable state law. If you have a health-related need or religious belief that prevents you from getting the vaccine, let's chat so we can explore reasonable accommodations. Have questions or concerns? Just let your recruiter know. We're happy to walk through them.