Assistant Manager

Greenville, SC

The Assistant Store Manager assists the Store Manager in leading a customer focused, top-line sales driven, profitable and productive store location. The Assistant Store Manager must also inspire and motivate others by exhibiting core value behaviors-including a customer focused selling culture, and ensuring the execution of the Store's KPl's. Assistant Managers also must hold store employees accountable to following all policies and procedures .


Responsibilities

PacSun Fit

  • Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion and trends
  • Inspires and motivates others by consistently exhibiting core value behaviors
  • Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trends

 

Customer Experience

  • Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience
  • Handles customer situations in compliance with policy and procedures, attempts to "solve for yes" and escalates issues as appropriate
  • Maintains a clean and well organized store, promoting a safe working and shopping environment to maximize the customer experience
  • Shares feedback from customers with the leadership team to improve the overall customer experience
  • Performs as the floor supervisor role as needed to cover non-peak periods (breaks etc.)

 

Priority Setting I Decision Making

  • Prioritizes and delegates tasks to meet all operational needs
  • Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience
  • Supports and executes visual directives and maintains visual standards set by the company
  • Drives efficiency in all operational store processes
  • Maintains merchandise flow, filling and presentation standards throughout the store and stockroom
  • Maintains a clean and well organized stockroom and store, promoting a safe work ing and shopping environment to maximize the customer experience
  • Ensures all store associates follow all policies, procedures and all Safety Program practices

 

Results Driven

  • Holds self and others responsible for the accomplishment of all operational tasks
  • Coaches and provides feedback on Sales Associate's performance
  • Supports associate engagement by recognizing and rewarding outstanding performance
  • Provides direction to associates to ensure understanding of company directives and standards

 

Operational Responsibilities

  • LOP: Leads floor for management team to cover breaks during non-peak periods
  • Supervisory level register access
  • Opening / Closing Shift: May be required to open or close store during specific periods based on business needs

 

Additional Responsibilities

  • Ability and willingness to take on additional tasks
  • Adheres to Federal, state and local labor laws
  • Secures and maintains assigned company property
  • Ability to safely lift up to 50 pounds
  • Flexibility with schedule {able to work weekends , early mornings, nights, peak holiday periods)
  • Ability to utilize power tools and navigate a ladder as needed


Qualifications

Education/Skills/Experience

  • Passion for product, brands, Fashion and trends
  • High school diploma or equivalent required
  • Effective written, verbal and presentation skills
  • Strong communication and time management skills
  • Basic math and computer proficiency
  • Previous retail or stock experience required
  • Experience supervising teams preferred
  • Must be 18 years of age

 

Physical Demands

  • Ability to climb, reach, bend and lift up to 30 pounds frequently and 50  pounds occasionally
  • Ability to operate a cash register and fold and display merchandise
  • Ability to work in store sales floor for extended periods - 95% or more of assigned shift Ability to communicate through oral interactions

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