Assistant Manager

Provide leadership and direction of a multimillion-dollar business unit in partnership with Store Manager, with a focus on delivering an exceptional customer experience. Train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.

We are currently looking for a friendly, outgoing, and customer service-driven individual to join our team as a Full Time Assistant Manager at our Ace Liquor Heritage Links store in Edmonton.

Essential Business Functions, Responsibilities and Accountabilities

People Management Skills

• Create a work culture that makes your store an inviting place to work
• Be a role model who coaches, mentors, and inspires team members
• Delegate tasks to team members and set priorities in partnership with Store Manager
• Communicate in a clear and concise manner to team, participate in huddles/meetings/coaching sessions, relay pertinent information
• Participate in store recruitment and create succession plans for the store in partnership with Store Manager
• Support and coach team members to improve performance gaps; conduct ongoing coaching for improvements
• Complete and hold team accountable to complete required training within allocated timeframes in partnership with Store Manager
• Create and/or monitor the creation of efficient weekly store scheduling for both sales and support functions

Customer Offering

• Deliver exemplary customer service
• Resolve customer complaints regarding sales and service; ensure Store Manager is informed of all customer complaints
• Accountable for each new product launch in partnership with Store Manager
• Review customer surveys and manage appropriately
• Understand and utilize local market tends as provided by Area Manager
• Evaluate programs and promotions for effectiveness and offer recommendations to Store Manager

Financial

• Ensure that goals will be met through planning with Store Manager on the organization of labour, inventory, and finances for short and long-term success
• Meet or exceed financial targets through partnership with Store Manager
• Review and monitor the Loss Prevention program to protect the company’s inventory and assets in partnership with Store Manager
• Review financial documentation (invoices, costs etc.) for accuracy
• Monitor and make appropriate adjustments to scheduling to achieve labor cost in partnership with Store Manager

Day to Day Operations

Ensure all merchandising and pricing guidelines are followed

Day to Day Operations (Continued)

• Ensure store is clean and presentable and relay any maintenance issues to Store Manager
• Execute merchandising programs and track results
• Manage communication (mail, email, voicemail)
• Maintain inventory levels, as well as inventory ordering and receiving
• Respond to all customer complaints
• Attend OHS and LP meetings and training sessions
• Actively aim to increase and share industry knowledge
• Develop relationships with store stakeholders
• Set daily tasks for the store
• Review flyers, upcoming events, and promotions; execute appropriately

Regulatory Adherence

• Ensure that OHS, LP, ProServe/Serving It Right and other regulatory requirements and procedures are implemented and adhered to
• Participate in health inspections, audits and required corrective actions
• Maintain First-Aid, LP and OHS Training
• Maintain ProServe/Serving It Right and ensure employees maintain ProServe/Serving It Right
• Ensure AGLC/BC LRS and other government guidelines are met
• Adheres to all SNDL Inc. policies, with a focus on Social Responsibility

Qualifications

Work Experience

• Minimum, 2-years’ experience in retail environment
• Minimum, 2-years’ supervisory and/or management experience (preferred)

Education

• High School Diploma or equivalent
• ProServe/Serving It Right Certification
• First-Aid Certificate is considered an asset
• Training in wine/beer/spirits (preferred, not required)

Other Skills and Capabilities

• Highly self-motivated
• Customer service driven
• Effective leadership of large team
• Strong sales background
• Strong communication skills (written and verbal)
• Must be able to pass a Background Check
• Must have access to reliable transportation

Occupational Health and Safety

Employees have the following basic rights:

• Right to refuse unsafe work
• Right to participate in the workplace health and safety activities through the Health and Safety Committee (HSC) or as a Worker Health and Safety Representative
• Right to know, or the right to be informed about, actual and potential dangers in the workplace

Employees responsibilities include the following:

• Employees must work in compliance with OH&S acts and regulations
• Use personal protective equipment and clothing as directed by SNDL Inc.
• Report workplace hazards and dangers to your Manager or Health and Safety Representative
• Report all accidents and incidents immediately to their Manager and document it in ThinkLP
• Report all broken or damaged equipment to your Manager and document it in ThinkLP

Physical Requirements

• Available to work a varied retail schedule, including evening and weekends
• Able to safely lift up to 50 pounds
• Able to stand for an extended period
• Comfortable climbing ladders

Workplace Hazards

• Robbery and shoplifting – psychological stress, violence and harassment
• Overexertion injuries
• Lifting and Handling Materials
• Slips, trips, and falls
• Knives and broken glass

Number of Openings 1

Time Type: Full time