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Assistant, Global Social Media Community Management

New York, NY

Design Your Future at PVH


The Assistant, Social Media Community Management position within the CALVIN KLEIN CMO Group will play a key role in the execution of the brand’s social media community engagement, listening and reporting initiatives on global Owned channels, as well as off-channel mentions, with an emphasis on Instagram, TikTok, X, Threads and Gen Z platforms.


PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:  

Social Listening and Comment Moderation

  • Monitor social media for positive fan comments, influencer, PR, and viral posts to engage with, as well as potential crises via social media listening tool Sprinklr and natively on platform
  • Pitch, implement, and own Social Listening strategies for brand and product campaigns, crises, and talent vetting, as well as one-off requests from cross-functional teams and leadership using our social media listening tool Sprinklr, as well as natively and other tools. Create and update keyword lists, topics, and themes, update and maintain Listening dashboards


Reporting

  • Own all Community Management reporting tasks, and work with Manager to create and maintain new monthly reports for chatbot and comment moderation partners
  • Work with Manager to pitch and implement Community Management related campaign activation strategies


Team Operations and Infrastructure

  • Liaise directly with multiple cross-functional teams for brand positioning, including but not limited to Corporate Communications and Legal teams, Product Marketing, Talent, Influence/PR; document and update response playbook with process and messaging
  • Take and distribute recap notes, action items, and create/manage agendas from calls with cross-functional teams and vendors, as well as assist in scheduling meetings
  • Delegate and oversee Assistant tasks including but not limited to comment approvals and publishing, customer service processes, crises escalations, etc.
  • Update and maintain Community Management process documents
  • Must be available to work some holidays, nights and weekends, when applicable and planned ahead of time, due to special events and activations


QUALIFICATIONS & EXPERIENCE:

  • Experience: 2 years of relevant social marketing/community management experience, in house or at an agency. Fashion, beauty and lifestyle experience preferred.                                          
  • Education: Bachelor’s Degree Required


Skills:  

  • Experience in social media community management, and/or digital community building.
  • Strong communications skills with the ability to work collaboratively in a fast-paced, creative environment with team members at all levels.
  • Resourceful and proactive, with strong organizational/project management skills, internet research skills, and a keen attention to detail.
  • Strong writing and editing skills.
  • Analytical, with the ability to interpret data to inform strategic recommendation.
  • Passionate about fashion, art, pop culture and global events.
  • Ability to quickly absorb the spirit of the Calvin Klein brand.
  • Versed in Keynote, Powerpoint, Word, Excel and Google Drive suite.
  • Experience with social media publishing, analytic and listening tools. Experience with Sprinklr, Brandbastion, Quiq, and other chatbot/comment moderation platforms a plus.


Contacts:

  • Internal: Management, Creative, Marketing, Public Relations, Customer Service, Corporate Communications, Legal, Visual, IT                        
  • External: Vendors, agency partners


SUPERVISORY RESPONSIBILITIES:

  • Direct: N/A              
  • Indirect: N/A 
  • BUDGETARY RESPONSIBILITIES: N/A

              

DECISION MAKING:  Will make instrumental decisions in Community Management reporting, Social Listening, processes regarding Customer Service on social and campaign activation strategies pertaining to Community Management


RESOURCEFULNESS/CREATIVITY:  Well versed in social media trends and creator landscape.


ENVIRONMENT:  Fast paced creative environment.


Pay Range: $58,000 - $65,000 PVH currently provides base salary ranges for all positions-on job advertisements-in the United States based on local requirements.


These ranges are based on what PVH reasonably believes that it will pay an associate for their base salary for said position at the time of the posting. Individual compensation will ultimately be determined based on a variety of relevant factors including but-not limited to qualifications, geographic location and other relevant skills. PVH is committed to providing a market-competitive total rewards package to eligible associates, which includes diverse and robust health and insurance benefits to meet the varied needs of our associates and an above-market 401(k) contribution to help our associates save for retirement.


We also offer career growth opportunities, empowering our associates to design their future at PVH.PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH also has a strong corporate commitment to inclusion, diversity and to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.


To achieve these goals, across the United States and its territories, PVH prohibits any PVH employee, agent or representative from requesting or otherwise considering any job applicant’s current or prior wages, salary or other compensation information in connection with the hiring process. Accordingly, applicants are asked not to disclose this salary history information to PVH

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