Assistance VP Software Development


Houston, TX

Farmington, CT

Houston, TX +1

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Want to be part of creating Sales Performance Management (SPM) Platform team of the future and building a new and contemporary SPM platform to drive agent’s experience and motivation? This role will specialize in building solutions for agent’s first experience with AIG during onboarding. Key focus areas of role would be improving agent’s experience, reducing average handling time (AHT) and onboarding cases not in good order (NIGO).

About the role

This role will work with Licensing and Commission business partner to develop solution using Enterprise Licensing and Commission (ELC) system Workflow module to reduce Average Handling Time (AHT) for agent on-boarding by leveraging electronic data feed. Additionally, the role will be responsible for building solution to process agent life cycle management transactions within 24 hours.

We want to hear from you today if you can:

  • Collaborate with Operation team on opportunities to improve agent’s experience, reduce average handling time (AHT) and cases not in good order (NIGO)  
  • Collaborate with Business Analyst to convert opportunities into initiatives, EPICs and stories
  • Work with Tech Leads on design, own stories from development to deployment
  • Participate in sprint stand up, refinement, planning, retrospection and demo
  • Assist quality assurance analyst with functional and end to end testing
  • Assist tech leads with application tech debt analysis and remediation
  • Collaborate with Team on continuous improvement areas
  • Collaborate with Production Management Team to understand challenges and provide solution recommendation

What we are looking for

  • At least 4 years college education in computer science related major.
  • Must have JavaScript, jQuery, REST API integration experiences and skills.
  • Web application development background is highly desired.
  • Agile methodology knowledge is preferred.

What our employees like most about working for AIG

  • We care about your professional development. Our career progression program will provide you with the opportunity to develop your skills, strengthen your productivity and be eligible to progressively advance to positions with an increased responsibility and increased compensation. 
  • Our “Giving Back” policy is at the core of our daily operations and guides our future progress. Don’t believe us?  We put our money where our mouth is! AIG, will give you up to 16 hours a year paid time off to volunteer in the community.
  • Our people are our most important asset therefore we provide a generous benefits plan and competitive pay. Benefit package includes:
  • Paid Time Off (AIG recognizes the importance of work life balance). We offer 24 PTO days to start. YES, 24! 9 paid holidays per calendar year. 
  • A 401(k) Retirement Plan which will be HARD TO BEAT. Our 401K - $1 for $1 match up to 6% with immediate vesting, plus AIG automatically contributes an additional 3% in to your 401K regardless of if you enroll or not.

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit:

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities.  If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to   Reasonable accommodations will be determined on a case-by-case basis.

In order to work from or visit an AIG office, and in accordance with the terms and conditions of AIG’s COVID-19 vaccination policy, individuals hired into this position will be required to attest that they have been fully vaccinated and agree to have their vaccination status and proof of vaccination confidentially stored by AIG. Exemptions may be considered on a case by case basis.

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