Analyst , IT Systems

Somerville, MA

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

YOUR MISSION

Perform rapid resolution for escalated incident tickets that come into the team’s work queue from the Service Desk leveraging skills and expertise with Puma North America, Inc. (PNA) troubleshooting tools and systems such as SIMON and Cisco Meraki network monitoring platforms, BMC Client Management platform, PNA Retail IT knowledgebase, Vendor and PUMA Global knowledgebases, and industry standard utilities and troubleshooting methods
Manage and maintain Desktop, Server and PoS images and application installation packages for the PNA Retail environment through a combination of third-party vendors and end-point management solutions
Provide comprehensive support including technical documentation for store specific technologies such as security solutions, payment systems and requirements, digital signage, kiosk, and store audio technologies, and unique customer experience platforms
Provide rapid support for retail system integrations and partner with relevant business teams to troubleshoot and resolve interruptions to Retail system integrations impacted PNA Retail including
Perform technical implementation projects in direct support of retail store initiatives and annual maintenance routines such as store equipment refreshes, store application upgrades and enhancements, pop up store events, and store reporting and analytics improvements
Perform technical administration procedures in critical retail systems administration platforms including global systems, server monitoring, Retail Pro and PRISM main back systems, system management utilities, and troubleshooting and diagnostics systems
Partner with business to perform system, integration, and user acceptance testing and documentation of results and track and validate changes using PNA IT Change Management procedures and communicate out changes to relevant parties

YOUR TALENT

3 years’ experience as a senior help desk resource or Systems Administrator
Experience with Ethernet, TCP/IP, Core services (DNS, DHCP, GPO, AD, W-Lan, VPN, etc.)
Microsoft Windows 10 and Windows Server, Apple iOS and various Applications including Retail Pro PRISM, MySQL and Nedap
Experience with Cisco Meraki network administration and MDM required
Ability to document technical troubleshooting steps, create knowledgebase articles, and share complex technical information with less technical staff members
Knowledge and understanding of Retail IT systems, requirements, and regulations
Functional knowledge and understanding of ERP, MRP, CRM, EDI and WM systems, databases, and processes
Relevant certifications (Microsoft, Meraki, Symantec, ITIL Foundations, Security, etc.) a plus

PUMA supports over 16,100 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.For additional information, please contact: us-hrrecruiter@puma.com