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Analyst, IT Application Support

Somerville, MA

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.


YOUR TALENT

  • Bachelor’s degree in Computer Science, Business or equivalent work experience is required.
  • 1-3 years of Application Support experience.
  • Must possess strong troubleshooting and analysis skills with the ability to communicate to both technical and non-technical personnel.
  • Comfortable asking questions and reaching out to users for clarity while keeping their needs front of mind.
  • Experience using SQL for querying and applications such as SAP or Tidal is a plus.
  • Ability to be flexible and adaptable in a changing environment and able to learn new applications, concepts, and skills quickly.
  • Must be self-organized and be able to work independently with a high level of accuracy and strong attention to detail.
  • Knowledge of commonly used concepts, practices, and procedures within retail, eCom and wholesale industries is a plus.


YOUR MISSION

  • Provide first level application support by working closely with end-users to troubleshoot, reproduce and resolve reported issues. Evaluate and isolate unresolved problems. Escalate as needed internally or to software vendors. Identify trends and perform root cause analysis. 
  • Assist in daily, monthly, and quarterly support and operations of applications and interfaces including Jesta, WMS, SAP, and Tidal. Rely on instructions and pre-established guidelines to perform the functions of the job.
  • Work as part of a project team to aid in the rollout of new applications, upgrades, and enhancements. Assist in planning, UAT, managing timelines and tasks as needed for these projects.
  • Provide daily production support and help resolve any application problems in a prompt and efficient manner. Provide clear and detailed solutions to users, documenting issues, and resolutions through a ticketing system. Plan and coordinate the installation and testing of database and application patches with the business and IT staff. 
  • Perform basic system administration tasks including setup of user profiles and security access. Maintain policies and procedures to ensure the security and integrity of business applications. 
  • Monitor scheduled processes and integrations for proper completion. 
  • Provide on-call and off hours support as required to keep critical applications, systems, and interfaces operational. 
  • Leverage the knowledge of IT systems and Business processes to enable data driven decisions and bring innovation, automation, and efficiencies to PUMA.
  • Look for automation opportunities during every interaction with the business and socialize our automation capabilities. Wanting to transition any area of operation into working smarter not harder.


PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.


PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

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