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Analyst, Cargo Logistics Operations

Chicago, IL

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline.

Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We’re not just in the business of transporting people. We’re also in the business of moving cargo. As a major provider of air freight services, our Cargo team transports everyday electronics and automotive parts, to perishable goods, life-saving organs, vaccines and even baby formula. And in turn, we help keep businesses, communities, and global economies running. With so many career options – from Marketing to Finance, Logistics to Data Analytics, and more – you can build a career within a career and gain exposure to so many areas of our airline’s important role in the global supply chain. Join our team and watch your uniquely United career journey unfold.

Key Responsibilities:

To be key member of Cargo Logistics Team that is responsible for $65+ Million of Road Feed Service (RFS) spend and the management of over 20,000 Unit Load Device (ULD) assets. This position is regionally responsible for strategic enhancements, optimization and oversight of United's Unit Load Devices (ULD) and Road Feeder Service (RFS) including compliance, process improvement, operational performance and cost controls.

Please note: This role is 100% onsite at ORD Airport

Unit Load Device (ULD) Regional Responsibility

  • Drive cross divisional relationships with cargo operations colleagues, service partners and Airport Operations staff to complete successful movement of ULDs
  • Collaborate with regional cargo operations, revenue management and sales colleagues to optimize ULD usage and movements and associated revenue
  • Responsible for effective coordination of ULD repairs with local repair vendors
  • Ensure that all ULD Safety and Compliance policies are successfully followed while decreasing ULD damage rates
  • Successfully manage accurate usage and training for ULD Tracking System (NOMAD)
  • Leverage analytical tools to drive successful decisions which create operational improvement, optimize movement of ULDs, and drive attainable KPI performance

Road Feeder Service (RFS) Regional Responsibility

  • Responsible for Road Feeder Service (Trucking) operational success for assigned stations
  • Collaborate with regional cargo operations, revenue management and sales colleagues to optimize RFS usage and movements to drive business, operational and cost efficiencies
  • Collaborate regularly with local truck carrier partners to ensure operational success
  • Ensure strong compliance of all RFS policy and procedures
  • Partner with local cargo operations colleagues and service partners to ensure RFS operational success
  • Leverage analytical tools to drive successful decisions which create operational improvement and drive KPI compliance

ULD/RFS Oversight and Optimization

  • Strategic forecasting/planning models and strategies to support achievement of optimization of ULD movement and RFS trucking network
  • Develop, maintain and continuously improve analytical insights and solutions to ensure ULD Compliance for Global Operations team
  • Develop, maintain and continuously improve analytical insights and solutions to drive RFS operational performance improvements and cost mitigation


United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

  • Bachelor’s degree in Finance, Economics, Statistics, Mathematics, Computer Science, Engineering or equivalent experience
  • 1 to 3+ years of experience in data analysis, forecasting or related field
  • MS Office Skills
  • Project Management
  • Operations
  • Team Leadership
  • Great communication skills
  • Ability to influence
  • Analytical approach, data analysis abilities
  • Analytical Tool Proficiency (SQL, Spotfire, Tableau, STAT, R, etc.)
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

  • MBA or Advanced degree in Analytics or Finance
  • 3+ years of experience in Logistics, Supply Chain or related field
  • Financial Reporting and Budgetary Knowledge
  • Ability to present analytical ability effectively

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

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