Analyst Account Manager
On-site employee located in Long Beach, California at Plan Sponsor’s location.
Develops and executes customer service strategy: facilitates meetings with customer regularly to discuss service levels expectations, share process improvements, discuss operation of benefit plans, identify gaps in service levels, determine root causes and develop solutions.
Responds to members inquiries in person, via phone and email in a thorough and prompt manner.
Identifies customer specific service issues, identifies solutions and leads resolution of issues working with other areas to implement.
Responds to customer requests for network analysis, benefit plan design changes and benefit questions and clarifications.
Provides customer with network updates and analysis of impact.
Collaborates with Account Management team to achieve growth/renewal objectives; assists in preparation and delivery of renewal packages.
Assists in cross-sell opportunities with Salesforce in the course of day-to-day renewal objectives.
Manages all plan administration activities, including installation, plan set-up, eligibility, billing and drafting by working proactively with support areas; signs-off on ID cards.
Manages open enrollment and health fair activities.
Manages wellness program for Plan Sponsor.
Pay Range - The typical pay range for this role is:
- Minimum: 40,560
- Maximum: 83,400
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
- 3-5 years industry or customer service experience, preferably with complex accounts.
Preferred Qualifications
- Life Insurance License
Education
- Bachelor’s degree or equivalent work experience.
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Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services.
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