Air Export Agent

Kansas City, MO

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.  Visit our career site on the web at

As an Air Export Agent you will be responsible for the movement of our customer’s air export shipments.  You will coordinate and be the main point of contact for our outbound Air Export shipments from initial customer contact to final destination.

Key Responsibilities:

  • Coordinate and ensure timely bookings with airline on customer behalf 
  • Prepares export documentation, including entry into computer operations program, in accordance to country requirements 
  • Preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, AWB, ITAR, Hazardous Material, Perishable, and any other documents required by the customer 
  • Compliant filing of AES (automated export system) with US customs  
  • Responsible for timely completion of export documents and coordinate with both customer,  warehouse, airlines, gateway operations, and dispatch for timely movement of cargo 
  • Keep communication open with customer and overseas offices in regards to shipment movement 
  • Follow up with airline to keep track of departure information and updates 
  • Responsible for accounting (costs vs revenue) on the shipment 
  • Audit charges for accuracy prior to sending to accounting for payment 
  • Confirm payment responsibility (depending on terms) and audit credit status if needed 
  • Ensure customer profiles are accurate and updated 
  • Meet all Key Performance Indicators (KPI’s) assigned for operations and customer service 
  • Follow all best practices set by corporate 
  • Perform additional duties as assigned
  • Work as a team on department issues
  • Receive training/support
  • Meet/exceed expectations
  • Support on cargo movement/pricing
  • Receive leadership/guidance/support
  • Export Operations Team Leader 

Skills / Requirements:

  • Exceptional customer service skills
  • Detail oriented and strong follow-up skills
  • Proficient with Microsoft office (Word, Excel, Outlook)
  • Air freight industry experience preferred
  • Logis Air / Cargo Wise systems knowledge is a plus

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