Administrator/Senior Administrator, Talent Systems

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​This job is a member of the HRIS Success Factors System Administration team within the People Division. This position will be responsible for serving as the technical subject matter expert, providing specific expertise in the areas of SF system functionality, system features, report generation, data integrity and data analysis

What you'll do

• ​Designs, monitors and maintains system processes, procedures and support documentation based on lessons learned, continuous improvement and quarterly releases for modules
• Collaborates with other system administrators to ensure consistency, share best practices, improve processes and develop system knowledge
• Leads process improvement efforts, primarily in the areas of workflow, system enhancements and utilization
• Develops and writes quality assurance tests and participate in their execution
• Manages day-to-day operations, and special projects
• Consults with the COE tower with a forward-thinking, analytical approach to looking at future release functionality
• Possesses deep system knowledge to make process and system changes, including configuration, permissions, etc.
• Ensures consistent processes across solutions
• Manages implementation of new products, new process and requirements
• Manages release updates and work with leadership to determine enablement plan
• Manages thorough testing of system changes in Test and Production environments
• Leads organizational communication & change management efforts
• Coordinates creation and delivery of training for end users (Documentation/Training materials)
• Monitors and triages interface issues with 3rd party vendor solutions, as needed

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​Bachelor’s degree in relevant field or equivalent experience/training
• 3 years experience with technical design and configuration of HR Systems, SAP OM/PA and SuccessFactors

Preferred Qualifications- Education & Prior Job Experience

• Master’s in computer science, information technology, or related field
• Success Factors Expert Accredited in Employee Central with large scale system implementation experience plus one other SuccessFactors module
• Proven experience with any of the following modules: Performance, Goals, Compensation, Recruiting, Recruiting Marketing and Onboarding
• Knowledge of XML
• Advanced administrator skills with SuccessFactors Employee Central

Skills, Licenses & Certifications

• Success Factors Expert Accredited in EC with system implementation experience plus one other SuccessFactors module
• Proven experience with any of the following modules: Performance, Goals, Compensation, Recruiting, Recruiting Marketing and Onboarding is desired
• Knowledge of XML
• Advanced administrator skills with SuccessFactors Employee Central
• Ability to work in a team and project leadership skills with proven project management experience
• Ability to problem solve complex scenarios and the ability to identify the root causes and recommend corrective and preventative actions
• Strong interest in and experience in HR technology
• Ability to utilize functionality of Microsoft Excel, Microsoft Office applications, and other various technology applications
• Ability to time manage and the ability to simultaneously manage multiple projects of varying sizes and degrees of complexity
• Desire to improve processes, take initiative and solve problems
• Ability to be an autonomous contributor who is both a self-starter and can work independently with minimal supervision
• Experience in development of functional design specifications for business application

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.