Administrative Assistant

Eden Prairie, MN

When you join New York Life, you’re joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.

Duties and Responsibilities:

Knowledge of Claim systems: Workbench AdminSuite, Acclaim, Absence, iAM, SRO and Accutrac preferred
Research incoming documents and deliver to appropriate party and/or route upload to appropriate benefit case
Research checks that are returned to the office.
Send out correspondence to customers
Scan and upload documents onto Workbench AdminSuite claim system
Gather and research data to address customer inquiries
Track, locate and deliver physical claim files to office personnel upon request
Archive closed claims to offsite storage
Share accountability for the results of respective team
Organize and develop Excel logs, as needed, to facilitate workflows. Maintain existing inventory excel logs. Ensure data in logs is current and accurate.
Open service tickets through Help Desk, as needed
Support and backfill for co-workers, as needed
Work with a sense of urgency and complete assignments within requested time frames
Demonstrate reliability by delivering on all job performance expectations
Demonstrate behavior that is consistent with NYL corporate compliance policies: Privacy, Ethics, and Protection of Information
Develop an understanding of our customers’ and business partners’ administrative service needs and demonstrate it by consistently interacting with them in a positive manner
Assist other departments with work, as needed
Actively contribute to the team’s service and quality objectives
Maintain regular communication with peers, cross-departmental business partners, and managers regarding compliance and work related issues
Take accountability for actions and communication in relation to job performance

Skill Requirements & Qualifications:

High school diploma, or GED from an accredited school required.
Strong organizational skills
Self-starter who seeks challenges
Customer service initiative
Ability to work in a fast-pace environment
Strong interpersonal skills
Individual contributor, as well as, a team player
Possess a high level of attention to detail
Working knowledge of windows based application: Excel, Microsoft, Access and Outlook

This role is an essential role in the Eden Prairie office.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our Foundation. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.