Account Manager

prettySOCIAL, a leading social media agency in the Beauty & Wellness vertical, is hiring an ambitious and talented Digital Account Manager with experience in digital marketing, social media management and content creation to join our dynamic and collaborative team. You will lead point on communication for select clients and work to ensure the strength and success of your Clients’ digital initiatives with the supporting prettySOCIAL team, who will report directly to this role.

Your day to day will include managing Client relationships, daily prettySOCIAL team communication, leading Client meetings, and sending weekly and monthly reports. This is an exciting position for an experienced Digital Account Manager.

Responsibilities:

• Act as a liaison between the supporting social team and client
• Be the known point of communication for all issues and conflict resolution for each owned client. Ensure that business and creative issues are dealt with in an efficient manner, informing owners of any problems that arise with the supporting client team.
• Oversee all client requests, deliverables and deadlines to be carried out by supporting prettySOCIAL team members, assigning tasks and setting deadlines in Monday.com.
• Attend a weekly internal prettySOCIAL meeting, leading updates for owned clients
• Establish and lead weekly or bi-weekly calls with clients (depending on client preference), including creating agendas and follow up reports
• Be accountable for client results and progress towards client goals, including sharing goals for the supporting team and benchmarking progress with team members
• Identify trends and successes in each client campaign, and suggest additions to scope to align with client goals
• Lead point on sending weekly recaps and month-end reports.
• Proactively reach out to managed brands to share market insights, social media trends on a monthly basis
• Other duties as requested by clients

Requirements

• Strong knowledge of Beauty and Wellness CPG brands required
• 2-5 years of client-facing agency experience required
• Bachelor’s degree in marketing or related preferred
• Superior verbal and written communication skills – spelling and grammar must be immaculate as this role will directly oversee our copywriter
• Excellent analytical, critical thinking and project management skills
• Exemplary organizational skills and time management abilities
• Strong managerial skills and a collaborative team player
• Confidence in communicating and presenting
• Strong conceptual and creative skills and ability to brainstorm individually and collaboratively
• Excellent knowledge and experience with online marketing tools and best practices
• Sense of ownership and pride in the company’s success