Account & Education Executive

Scottsdale, AZ

CHANEL, Inc., a leader in the luxury goods industry, seeks an Account & Education Executive to support and develop multi-brand retail sales, identify long-term business drivers, and create talented teams by merging education values with sales disciplines. Reporting into the Head of Sale, the Account & Education Executive (AEE) is responsible for executing CHANEL business objectives, promotional programming, upholding brand image, and talent development at the store level.

The ideal candidate has a passion for Fragrance and Beauty, has worked within a multi-brand retail (MBR) and/or retail environment and has experience managing a significant sales volume. Must have strong communication, coaching, execution skills, and the ability to flex schedule based on business needs.

POSITION RESPONSIBILITIES:

Business Execution

Responsible for executing the business strategies to achieve the Company’s business objectives
Regularly monitor retail sales and hold counter team accountable to meeting established retails sales objectives
Establish a cadence of in-store time with both counter teams and store leadership to ensure alignment with Chanel business objectives; sales plans, product launches, and special events
Partner closely with Counter Manager to develop a client strategy. Focus on attaining new clients and developing a loyal client base
Foster strong relationships with retail leadership in order to ensure CHANEL is positioned well within each respective beauty department from a space and location and talent perspective
Maintain a pulse on market dynamics and trends in order to capitalize on opportunities and ensure achievement of Company objectives
Plan, communicate, and execute all in-store events in partnership with Head of Sales
Responsible for managing a budget and adhering to respective Company policies and procedures (i.e., RSS (freelance), T&E, counter supplies, etc.)

Talent Development

Recruit, hire, and develop counter teams, with an emphasis on growing bench strength and succession planning
Participate in orientation/onboarding activities for all new hires using company-approved platforms and materials
Leverage fluency in product, service, and artistry skills to coach and support Counter Managers and BAs
Model behavior with side-by-side coaching on service ritual, application techniques, and all facets of clienteling behavior including the effective use of the respective retailers’ clientele systems
Identify learning opportunities; create and implement targeted development plans
Conduct on-going, in-store education in the region emphasizing elevated service, product knowledge, and CHANEL-specific application techniques with clear benchmark improvement
Champion the use of all education tools; e.g., INSIDE BEAUTY, pocket guides, etc., during seminars (in store or virtual)
Collaborate with Area Education Director to foster adult learning in-store, online, and at Point of Sale

Brand Image & Experience

Ensure that Brand Image is being upheld within respective territory by leveraging any and all available tools and proactively providing feedback/training to counter teams
Responsible for ensuring all merchandising guidelines and visual merchandising elements are properly executed at all stores
Communicate timely and effectively any counter issues or concerns to Corporate to address any deficiencies
Keep image as top priority and adhere to all visual standards

POSITION REQUIREMENTS:

Strong written and oral skills
Proven ability to recruit
Strong planning and organizational skills
Self-motivated, results oriented, creative thinker
Strong computer skills, particularly in Microsoft Suite
3-5 years of relevant experience
Bachelor’s Degree preferred
Home office set up
Travel requirement of approximately 50-75%
Must possess a valid driver’s license
Ability to lift at minimum 40 pounds