Account & Education Executive

New Orleans, LA

Chanel, Inc., a leader in the luxury goods industry, seeks an Account & Education Executive to support and develop Multi Brand Retail sales through education and motivation of store sales staff. The Account & Education Executive is responsible for executing of Chanel business objectives, promotional programming, upholding brand image, and talent development at the store level.

The ideal candidate has a passion for Fragrance and Beauty. Has worked within a Multi Brand Retail and/or Retail environment and has experience managing a significant sales volume. Must have strong communication, coaching, and execution skills.  


Business Execution

  • Responsible for executing the business strategies to achieve the Companies business objectives  
  • Regularly monitor retail sales and hold Counter team accountable to meeting established retails sales objectives
  • Establish a cadence of in store time with both Counter teams and Store leadership to ensure alignment to Chanel business objectives; sales plans, product launches, and special events
  • Partner closely with Counter Manager to develop a client strategy. Focus on attaining new clients and developing a loyal client base
  • Foster strong relationships with Retail leadership in order to ensure Chanel is positioned well within each respective beauty department from a space and location and talent perspective
  • Maintain a pulse on market dynamics and trends in order to capitalize on opportunities and ensure achievement of Company objectives
  • Plan, communicate, and execute all in-store events in partnership with Regional Director, Education, and other relevant Corporate partners.
  • Responsible for managing a budget and adhering to respective Company policies and procedures (i.e. RSS, T&E, Counter Supplies, etc)

Talent Development

  • Recruit, and develop Counter teams, with a strong focus on succession planning
  • Provide orientation training/onboarding for all new hires using company approved platforms and materials
  • Leverage fluency in product, service and artistry skills to coach and support Counter Managers and BA’s
  • Model behavior with side by side coaching on service ritual, application techniques and all facets of the clientele system, specific to each retailer
  • Identify learning opportunities and execute focused development plans
  • Conduct on-going in-store Education in the region focusing on elevated service, product knowledge, and CHANEL-specific application techniques with clear benchmark improvement
  • Champion the use of all education tools, e.g., INSIDE BEAUTY, during seminars (in store or virtual)
  • Collaborate with Area Education Director to foster adult learning in the classroom, online and at Point of Sale

Brand Image & Experience

  • Ensure that Brand Image is being upheld within respective territory by leveraging any and all available tools and proactively providing feedback/training to your Counter teams
  • Responsible for ensuring all merchandising guidelines and visual merchandising elements are properly executed at all stores
  • Communicate timely and effectively any counter issues or concerns to Corporate to address any deficiencies
  • Keep image as top priority and adhering to all visual standards


  • Strong written and oral communication skills
  • Proven ability to recruit
  • Strong planning and organizational skills
  • Self-motivated, results oriented, creative thinker
  • Strong computer skills, particularly in Microsoft Suite 
  • 3-5 years of relevant experience
  • Bachelor’s Degree preferred  
  • Home office set up 
  • Travel requirement of approx 50-75%
  • Ability to lift at minimum 40 pounds 

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